Title: Shortcode doesn’t work
Last modified: May 16, 2017

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# Shortcode doesn’t work

 *  Resolved [mark1993](https://wordpress.org/support/users/mark1993/)
 * (@mark1993)
 * [9 years ago](https://wordpress.org/support/topic/shortcode-doesnt-work-42/)
 * I’m trying to get a FAQ on my website And really want to use Ultimate Faq. I’ve
   already made some Q and A’s and different categories.But when I place the shortcode[
   ultimate-faq] on my website it just showed as plain text([ultimate-faq]) and 
   not the FAQ I was hoping for. We’re using a own theme and I think that’s the 
   reason it doesn’t work. we don’t have a /wp-content/plugins file (or do we need
   it). I think I need to place a code in the functions.php with the link to the
   shortcode and the function. But what is the code that I need to place in the 
   functions.php? or is there an other way to get this FAQ working?
 * Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [9 years ago](https://wordpress.org/support/topic/shortcode-doesnt-work-42/#post-9137693)
 * Hi Mark,
 * The shortcode is actually [ultimate-faqs]. You need that “s” on the end.
 *  Thread Starter [mark1993](https://wordpress.org/support/users/mark1993/)
 * (@mark1993)
 * [9 years ago](https://wordpress.org/support/topic/shortcode-doesnt-work-42/#post-9143826)
 * Thank you for you’re response.
 * My bad I wrote the message to quick. I copied the code from the ultimate-faq 
   plugin. So it is correctly on my website([ultimate-faqs]). But it still doesn’t
   work. I think I need to place a code somewhere so that wordpress knows what to
   do with the shortcode. Can you tell me what and where?
 * Thank you in advance
 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [9 years ago](https://wordpress.org/support/topic/shortcode-doesnt-work-42/#post-9145268)
 * Hi Mark,
 * There’s nothing else you need to do. You just create at least one FAQ. Then you
   put the [ultimate-faqs] shortcode on a page. That’s it.
 * If it still doesn’t work, and you think it’s because of your theme, then try 
   switching to a default WordPress theme. Does it show then?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Shortcode doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-faqs/assets/icon-128x128.png?rev=1803957)
 * [Ultimate FAQ Accordion Plugin](https://wordpress.org/plugins/ultimate-faqs/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-faqs/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-faqs/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-faqs/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-faqs/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-faqs/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/shortcode-doesnt-work-42/#post-9145268)
 * Status: resolved