Title: Shortcode Generator Doesn’t work, Tiny MCE error
Last modified: March 1, 2018

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# Shortcode Generator Doesn’t work, Tiny MCE error

 *  Resolved [Abigailm](https://wordpress.org/support/users/abigailm/)
 * (@abigailm)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/shortcode-generator-doesnt-work-tiny-mce-error/)
 * Plugin version Version 4.4.1
 * The shortcode generator doesn’t work for me any more. When I click the puzzle
   icon it generates a warning that I am leaving the page, and then takes me to 
   an entirely different page with all options — I can check boxes but the Generate
   button doesn’t respond to being clicked.
 * Here are the errors I saw recorded in the console:
 *     ```
       Uncaught TypeError: Cannot read property 'EditorManager' of undefined
           at Object.init (tiny_mce_popup.js:1)
           at tiny_mce_popup.js:16
   
       Uncaught TypeError: Cannot read property 'isIE' of undefined
           at Object.restoreSelection (tiny_mce_popup.js:4)
           at Object.execCommand (tiny_mce_popup.js:4)
           at Object.insert (shortcode-form.js:1)
           at HTMLInputElement.<anonymous> (shortcode-form.js:12)
           at HTMLInputElement.dispatch (jquery.js:1)
           at HTMLInputElement.r.handle (jquery.js:1)
       ```
   
 * Unfortunately I don’t know when this started because I am not editing the site
   that often.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Mat Lipe](https://wordpress.org/support/users/mat-lipe/)
 * (@mat-lipe)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/shortcode-generator-doesnt-work-tiny-mce-error/#post-10028259)
 * Hi Abigail,
 * So far I have been unable to recreate the issue. The console errors appear to
   be after the form has loaded in another page.
 * Could you provide the following information to help narrow this down:
    1. WordPress version you are using
    2. Console output from the page before clicking the puzzle icon
 * Thank you
 * Mat Lipe
 *  Thread Starter [Abigailm](https://wordpress.org/support/users/abigailm/)
 * (@abigailm)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/shortcode-generator-doesnt-work-tiny-mce-error/#post-10039304)
 * Mat,
    I am using the latest wordpress version, WP 4.9.4
 * No errors are shown in console before I click the puzzle icon
 * But as you said you could not replicate I tried a different site and did not 
   have the problem, so I think it must be a conflict with the theme or a plugin.
 * What I see happen now is that when I click the puzzle icon, the popup briefly
   appears, but then it redircects to a full page form–and as noted the Generate
   Button does not work that way, so of course the short code isn’t being entered.
 * I have tested by disabling some of my plugins but wasn’t able to find the conflict,
   and I really do not have the time to debug by going through all possible plugin
   conficts.
 * I have several other plugins that also have popup forms for entering shortcode
   tied to the menu, and all of them are working without a problem. It is just this
   plugin. Do you have a list of known conflicts anywhere?
 *  Plugin Author [Mat Lipe](https://wordpress.org/support/users/mat-lipe/)
 * (@mat-lipe)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/shortcode-generator-doesnt-work-tiny-mce-error/#post-10040971)
 * Hi Abigail,
 * Currently there are no known conflicts with the plugin. When a conflict with 
   any of my plugins is found I work with the developer of the conflicting plugin
   to take care of it.
 * If you can narrow it down to a plugin, that would be really helpful. I would 
   love to fix the issue.
 * Cheers
 * Mat Lipe
 *  Thread Starter [Abigailm](https://wordpress.org/support/users/abigailm/)
 * (@abigailm)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/shortcode-generator-doesnt-work-tiny-mce-error/#post-10042735)
 * Mat, I understand but this is a on a busy site and I simply cannot take the site
   offline right now to go through the process of debugging, and I have no idea 
   which of many plugins could be the source of the problem. I have tested some 
   that I thought were more likely to be causing issues.
 * I wanted to report the problem in case others were having it, but I can manually
   enter shortcode if I need to.
 * If I do discover more information, of course I’ll let you know.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [Abigailm](https://wordpress.org/support/users/abigailm/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/shortcode-generator-doesnt-work-tiny-mce-error/#post-10042735)
 * Status: resolved