Title: shortcode not working
Last modified: October 16, 2017

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# shortcode not working

 *  Resolved [dwobbit04](https://wordpress.org/support/users/dwobbit04/)
 * (@dwobbit04)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/shortcode-not-working-222/)
 * The button on the page editing window generates the following when trying to 
   use the one group I have created:
 * [Staff_Directory_WD cats=”37,” type=”full” order=”undefined” tab=”1″]
 * this results in an error message:
 * Error thrown
    [] operator not supported for strings
 * When using the same button for a single profile, the code is coming out correctly.
   [
   Staff_Directory_WD id=”153″]
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshortcode-not-working-222%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [WD Support](https://wordpress.org/support/users/wdsupport/)
 * (@wdsupport)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/shortcode-not-working-222/#post-9594460)
 * Hi [@dwobbit04](https://wordpress.org/support/users/dwobbit04/)!
 * Could you please try switching the website theme to another, and see if the problem
   remains? Also, you can deactivate the plugins one by one and see when the issue
   stops occurring.
 * Thanks. Have a nice day.
 *  Thread Starter [dwobbit04](https://wordpress.org/support/users/dwobbit04/)
 * (@dwobbit04)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/shortcode-not-working-222/#post-9594613)
 * When I deactivate everything except “Team WD” the error goes away but the page
   displays as blank, even when changed to one of the three default installed themes.
   I then activated each of the other plugins with the same result on all of them
   except the one mentioned below (which I then deactivated and continued testing”
 * The plugin causing the error to be thrown is “NextGEN Gallery”.
 *  [WD Support](https://wordpress.org/support/users/wdsupport/)
 * (@wdsupport)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/shortcode-not-working-222/#post-9598267)
 * Hey [@dwobbit04](https://wordpress.org/support/users/dwobbit04/)!
 * Thank you for feedback
    We are happy to hear that you have found the cause of
   the issue. In the case you will have any questions just drop us a line, we will
   be happy to assist. Thanks. Have a nice day.
 *  Thread Starter [dwobbit04](https://wordpress.org/support/users/dwobbit04/)
 * (@dwobbit04)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/shortcode-not-working-222/#post-9598388)
 * I am still not able to view the Team WD page since it is coming back blank now.
   What do I need to do to make this work? I am using the Best Magazine Them by 
   WD…
 *  [WD Support](https://wordpress.org/support/users/wdsupport/)
 * (@wdsupport)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/shortcode-not-working-222/#post-9601711)
 * Hi [@dwobbit04](https://wordpress.org/support/users/dwobbit04/)!
 * We are terrible sorry for inconvenience.
 * Could you please, submit a support ticket so that our development team have a
   closer look at the described issues? Please contact our support team using [this form](https://web-dorado.com/support/contact-us.html)(
   select “I have a pre-sales question” and the form will appear).
 * Please, mention the URL of this forum topic in your message. We will provide 
   a solution as soon as possible and share it here as well.
 * Thanks. Have a nice day

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘shortcode not working’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [WD Support](https://wordpress.org/support/users/wdsupport/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/shortcode-not-working-222/#post-9601711)
 * Status: resolved