Title: shortcode not working
Last modified: March 6, 2019

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# shortcode not working

 *  [tracikay](https://wordpress.org/support/users/tracikay/)
 * (@tracikay)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/shortcode-not-working-277/)
 * Does this plugin work with all Genesis child themes? I am trying to use it on
   Altitude Pro and it is not working:
 * 1. When I click “send to text editor”, it does not insert the appropriate short
   code (I even installed classic editor to see if that was required)
    2. When I
   manually insert the short code [properties_details], it displays just like that
   on when I view the listing. 3. Featured image is not displaying either.
 * So, that brought me here to ask if this plugin works on all Genesis themes. Here
   is the link to one of the listings ono my staging server where I am testing [https://dh.tracikay.com.au/listings/floorplan-3/](https://dh.tracikay.com.au/listings/floorplan-3/)

Viewing 1 replies (of 1 total)

 *  [corinneolson](https://wordpress.org/support/users/corinneolson/)
 * (@corinneolson)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-277/#post-11435216)
 * Hi There,
 * It looks like we had an incorrect shortcode in our documentation which has been
   updated.
 * Thank you and have a great day!

Viewing 1 replies (of 1 total)

The topic ‘shortcode not working’ is closed to new replies.

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## Tags

 * [Altitude Pro](https://wordpress.org/support/topic-tag/altitude-pro/)
 * [genesis](https://wordpress.org/support/topic-tag/genesis/)

 * 1 reply
 * 2 participants
 * Last reply from: [corinneolson](https://wordpress.org/support/users/corinneolson/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-277/#post-11435216)
 * Status: not resolved