Title: Shortcode not working Last modified: May 19, 2020 --- # Shortcode not working * Resolved [oemteam](https://wordpress.org/support/users/oemteam/) * (@oemteam) * [6 years ago](https://wordpress.org/support/topic/shortcode-not-working-335/) * Hello, * I’m installed your plugin on a test domain with Twenty Seventeen theme and minimum other plugins. The plugin is displaying the “Build a Ring” option on the Homepage but when I use the shortcode * [woo-bundle-choice-btn] * on the inner page, that page only display the shortcode text and not the build a ring feature. Please see the URL provided. * In the backend Settings > “Buttons Configuration”, I have selected the option“ Homepage and Shortcode” already as per your video tutorial. * I have also changed the website theme to Twenty Eleven in case the problem is with the Twenty Seventeen them but I am still seeing the shortcode text in the inner page. This is happening for both Chrome and Firefox browsers. I am running Windows 10 64 Bit. * Can you tell me if there is a problem with the plugin or what am I doing wrong? I’m very interested in this plugin and like to get it working. Thank you. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshortcode-not-working-335%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/shortcode-not-working-335/page/2/?output_format=md) [→](https://wordpress.org/support/topic/shortcode-not-working-335/page/2/?output_format=md) * Plugin Author [Sphere Plugins](https://wordpress.org/support/users/emptyopssphere/) * (@emptyopssphere) * [6 years ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-12862045) * Hi [@oemteam](https://wordpress.org/support/users/oemteam/), * I am really sorry for your losses. Please attach here snap of the configuration menu from **Woo Bundle Choice** -> **Configuration**. * Thank you for your patience. * Best Regards. * Plugin Author [Sphere Plugins](https://wordpress.org/support/users/emptyopssphere/) * (@emptyopssphere) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-12996217) * Hello, [@oemteam](https://wordpress.org/support/users/oemteam/) * Please update me if your issue is resolved? If having any other issue then please open a new ticket. * Best Regards. * Thread Starter [oemteam](https://wordpress.org/support/users/oemteam/) * (@oemteam) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-12996684) * Hello Support, I’m so sorry I did not see your reply. Please find attached the screenshot of the configuration page as requested. * [https://www.dropbox.com/s/cf9kykgbrcusxu8/woochoice-bundle-config.png](https://www.dropbox.com/s/cf9kykgbrcusxu8/woochoice-bundle-config.png) * Sorry again, I will check this page more regularly. * Plugin Author [Sphere Plugins](https://wordpress.org/support/users/emptyopssphere/) * (@emptyopssphere) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13002877) * Hello [@oemteam](https://wordpress.org/support/users/oemteam/) , * Your configurations are good and clear. please confirm that you are using a shortcode block to paste the shortcode in the page block building. * Best Regards. * Thread Starter [oemteam](https://wordpress.org/support/users/oemteam/) * (@oemteam) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13007404) * Hello Support, Yes, I am using the Classic Editor plugin but I am going into the “Text” tab and pasting my shortcode there. This has worked successfully for other plugins using shortcode. See attached screenshot: [https://www.dropbox.com/s/yli78z7jmcs42cm/text-editor.png](https://www.dropbox.com/s/yli78z7jmcs42cm/text-editor.png) * Out of curiosity, I uninstalled the Classic Editor plugin and went to the same page and use the Gutenberg editor instead. I entered the shortcode in the Block editor and saved it but I am still seeing only the shortcode I entered and not the build a ring feature. * Any idea what else to do? The build a ring feature is working for the Home page, it’s just not working when I try to use a shortcode. * Thank you for your help. * Plugin Author [Sphere Plugins](https://wordpress.org/support/users/emptyopssphere/) * (@emptyopssphere) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13007557) * Hi [@oemteam](https://wordpress.org/support/users/oemteam/) , * Let me create a testable build that I will upload to google drive which you can install at your site so can we debug the issue. * I will let you know when the test build is ready. * Best Regards. * Thread Starter [oemteam](https://wordpress.org/support/users/oemteam/) * (@oemteam) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13007728) * Hi Support, * Ok, will wait to hear from you. Thank you. * Thread Starter [oemteam](https://wordpress.org/support/users/oemteam/) * (@oemteam) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13007735) * Also, in case this help, this is a staging website so I am happy to provide you with WP Admin access to the website if that will make things easier for you. Just let me know and how I can securely pass the access info to you. - This reply was modified 5 years, 11 months ago by [oemteam](https://wordpress.org/support/users/oemteam/). * Plugin Author [Sphere Plugins](https://wordpress.org/support/users/emptyopssphere/) * (@emptyopssphere) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13007812) * Hello [@oemteam](https://wordpress.org/support/users/oemteam/) , * Please let me ask the moderator if we can ask you for the credentials. * Best Regards. * Thread Starter [oemteam](https://wordpress.org/support/users/oemteam/) * (@oemteam) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13021966) * Hello Support, Do you have any update to your last reply? Thanks. * [Carike](https://wordpress.org/support/users/carike/) * (@carike) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13022752) * Hallo, [@oemteam](https://wordpress.org/support/users/oemteam/) 🙂 * Sharing any sort of login credentials is not permitted on WordPress.org, even where it is a staging website. This is to protect you, the developer and the community at large by not setting a precedent. * All the best! * Plugin Author [Sphere Plugins](https://wordpress.org/support/users/emptyopssphere/) * (@emptyopssphere) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13022817) * Hello [@carike](https://wordpress.org/support/users/carike/), * Thank you for your thought. * [@oemteam](https://wordpress.org/support/users/oemteam/) please once more verify that you have added product mapping too. To verify this please go to **Woo Bundle Choice -> Mapping**. * If already added but still not working then please try [this](https://drive.google.com/file/d/1S2UKKNt0lGvTP8qfE1ZGVjbpRLj6WpTZ/view?usp=sharing) modified plugin here for testing purposes only and add the screenshot on frontend page. * Plugin Author [Sphere Plugins](https://wordpress.org/support/users/emptyopssphere/) * (@emptyopssphere) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13023692) * [@oemteam](https://wordpress.org/support/users/oemteam/) , * Please install new update of the plugin and this should fix the issue at your site, if not then please let me know. * Best Regards. * Thread Starter [oemteam](https://wordpress.org/support/users/oemteam/) * (@oemteam) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13027352) * Hello Support, * Thank you very much. You are correct, the mapping was missing, which is strange because it was there originally. Because this is staging website, I ran the Wizard to import all the products again but this did not create the mapping either. I then deleted all products and categories and ran the wizard again. This time it created the mapping. * I am now good to continue with the website. Thank you so much for your help and patience. * Plugin Author [Sphere Plugins](https://wordpress.org/support/users/emptyopssphere/) * (@emptyopssphere) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/#post-13027529) * [@oemteam](https://wordpress.org/support/users/oemteam/) , * It’s good to know that your issue is fixed and if you have any issue in future, please open a new ticket. * Best Regards. Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/shortcode-not-working-335/page/2/?output_format=md) [→](https://wordpress.org/support/topic/shortcode-not-working-335/page/2/?output_format=md) The topic ‘Shortcode not working’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woo-bundle-choice_262626.svg) * [BUNDLOICE Ring Builder | Loose Diamond Search Pages - Variation Swatches - Pair Maker | Guidance Tool (formerly Woo Choice Plugin)](https://wordpress.org/plugins/woo-bundle-choice/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-bundle-choice/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-bundle-choice/) * [Active Topics](https://wordpress.org/support/plugin/woo-bundle-choice/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-bundle-choice/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-bundle-choice/reviews/) ## Tags * [shortcode](https://wordpress.org/support/topic-tag/shortcode/) * [shortcode issue](https://wordpress.org/support/topic-tag/shortcode-issue/) * 18 replies * 3 participants * Last reply from: [Sphere Plugins](https://wordpress.org/support/users/emptyopssphere/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-335/page/2/#post-13051810) * Status: resolved