Title: Shortcode not working Last modified: July 11, 2020 --- # Shortcode not working * Resolved [nishidha07](https://wordpress.org/support/users/nishidha07/) * (@nishidha07) * [5 years, 11 months ago](https://wordpress.org/support/topic/shortcode-not-working-344/) * hello, i am unable to get the pay with razorpay button using the shortcode. Please provide a solution. shortcodes i tried: 1. <[RZP]> 2. [RZP] Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Chetan](https://wordpress.org/support/users/chetangn/) * (@chetangn) * [5 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-344/#post-13348676) * Hello [@nishidha07](https://wordpress.org/support/users/nishidha07/) * Please let us know, you are still facing the issue or it’s resolved! * You can use our latest version [1.2.1](https://wordpress.org/plugins/razorpay-quick-payments/) * Plugin Author [Razorpay](https://wordpress.org/support/users/razorpay/) * (@razorpay) * [5 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-344/#post-13373100) * Closing this issue for now. Please feel free to repost if the issue recurs. * [tushargangoly](https://wordpress.org/support/users/tushargangoly/) * (@tushargangoly) * [5 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-344/#post-13378649) * The problem is not resolved – have tried with version 1.2.1 * Plugin Author [Chetan](https://wordpress.org/support/users/chetangn/) * (@chetangn) * [5 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-344/#post-13379823) * Hello [@tushargangoly](https://wordpress.org/support/users/tushargangoly/) * We will definitely help here to resolve this issue. We need some information, * 1) Are you using any custom theme? if yes then can you please try to make a payment with any of the default themes. 2) After installing version 1.2.1, please clear the browser cache or try incognito mode. 3) Can you please try to disable all other plugins and try to make a payment (To confirm whether any other plugin conflicting with quick payment or not) * If you are still facing the issue after following the above-mentioned steps then please raise the ticket [here](https://razorpay.com/support/#) - This reply was modified 5 years, 9 months ago by [Chetan](https://wordpress.org/support/users/chetangn/). * [tushargangoly](https://wordpress.org/support/users/tushargangoly/) * (@tushargangoly) * [5 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-344/#post-13389599) * Hi Chetan, * _1) Are you using any custom theme? if yes then can you please try to make a payment with any of the default themes._ * I don’t have any other payment gateway to test this with. Please guide. * _2) After installing version 1.2.1, please clear the browser cache or try incognito mode._ * Have tried this, however the Custom fields do not show: ‘name’ of the product.‘ description’ of the product. ‘amount’ with a minimum of 1 rupee. * _3) Can you please try to disable all other plugins and try to make a payment( To confirm whether any other plugin conflicting with quick payment or not)_ * There are 25 odd plugins on my live site, hence cannot start deactivating them. * Regards Tushar * Plugin Author [Chetan](https://wordpress.org/support/users/chetangn/) * (@chetangn) * [5 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-344/#post-13390902) * [@tushargangoly](https://wordpress.org/support/users/tushargangoly/) * 1) If you are using any custom theme then sometimes there might be chances that this custom theme has the conflict with plugins. So can you please try to use any of the default themes for testing purposes and try to make the payment! * 2) To enable the custom fields follow these steps: Click on **Options** -> Enable the **custom filed** by clicking checkbox -> click on **enable & reload ** Now you can see the custom field in your dashboard. Next, you need to add name, description, amount fields by clicking on **Enter New** option. * [tushargangoly](https://wordpress.org/support/users/tushargangoly/) * (@tushargangoly) * [5 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-344/#post-13400692) * The Razorpay shortcode is now working on the WordPress website. * I re-read the instructions and now understood that the Custom Fields have to be ‘_created_‘ by the admin. Was given to understand that the amount, description etc were auto-generated. * Having resolved that, my next questions are: * 1. How can the Razorpay button on the website be linked to one of the existing Payment Page which has already been created previously? * 2. How can we receive payment from an international user (Kuwait)? We sent the RazorPage URL to her, but she reported was not able to transfer through that. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Shortcode not working’ is closed to new replies. * ![](https://ps.w.org/razorpay-quick-payments/assets/icon-256x256.png?rev=2256765) * [Razorpay Quick Payments](https://wordpress.org/plugins/razorpay-quick-payments/) * [Support Threads](https://wordpress.org/support/plugin/razorpay-quick-payments/) * [Active Topics](https://wordpress.org/support/plugin/razorpay-quick-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/razorpay-quick-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/razorpay-quick-payments/reviews/) ## Tags * [razorpay](https://wordpress.org/support/topic-tag/razorpay/) * [shortcode](https://wordpress.org/support/topic-tag/shortcode/) * 7 replies * 4 participants * Last reply from: [tushargangoly](https://wordpress.org/support/users/tushargangoly/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-344/#post-13400692) * Status: resolved