Title: shortcode not working
Last modified: August 21, 2022

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# shortcode not working

 *  Resolved [lukas22](https://wordpress.org/support/users/lukas22/)
 * (@lukas22)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-416/)
 * Hi,
 * when the customer comes to the store page and clicks on the “private message”
   button, it redirects him to bodypress messages, but there he only sees the shortcode:[
   bp_better_messages]
 * Lukas

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [wordplus](https://wordpress.org/support/users/wordplus/)
 * (@wordplus)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-416/#post-15935750)
 * Hi there!
 * Try to enable compatibility mode in plugin settings.
    You can find it in Settings
   under Integrations -> BuddyPress tab.
 * Thanks!
 *  Thread Starter [lukas22](https://wordpress.org/support/users/lukas22/)
 * (@lukas22)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-416/#post-15935770)
 * Thanks for your help, it works now. 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘shortcode not working’ is closed to new replies.

 * ![](https://ps.w.org/bp-better-messages/assets/icon-256x256.png?rev=2835105)
 * [Better Messages - Chat Rooms, Group Chat, Private Messages & AI Chat Bots](https://wordpress.org/plugins/bp-better-messages/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/bp-better-messages/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/bp-better-messages/)
 * [Active Topics](https://wordpress.org/support/plugin/bp-better-messages/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/bp-better-messages/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/bp-better-messages/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [lukas22](https://wordpress.org/support/users/lukas22/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/shortcode-not-working-416/#post-15935770)
 * Status: resolved