Title: Shortcode not working
Last modified: April 14, 2024

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# Shortcode not working

 *  Resolved [mikehillcreative](https://wordpress.org/support/users/mikehillcreative/)
 * (@mikehillcreative)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-465/)
 * Hello, I placed [responsive_menu_pro] in a shortcode widget in my WP Astra theme
   header section (tablet and mobile screen sizes) but no toggle is present and 
   there is no trigger function at all. I also placed the shortcode in an html module
   within content section (beaver builder) and I can not see the menu toggle there
   either.
   I did finally find the General Settings>Display Condition>Use as shortcode
   which is not well documented.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshortcode-not-working-465%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [sumitsanadhya](https://wordpress.org/support/users/sumitsanadhya/)
 * (@sumitsanadhya)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-465/#post-17687344)
 * Dear [@mikehillcreative](https://wordpress.org/support/users/mikehillcreative/),
 * I hope this message finds you well.
 * Thank you for your feedback. I will discuss this with our team and make efforts
   to update it as soon as possible.
 * I trust that your issue has been resolved. Should you require further assistance,
   please don’t hesitate to reach out.
 * Regards,
   Sumit
 *  Thread Starter [mikehillcreative](https://wordpress.org/support/users/mikehillcreative/)
 * (@mikehillcreative)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-465/#post-17698057)
 * **Sumit.**
   **I am still waiting for a reply for 5 day**. I just bought a 100 
   site license but did not know that the shortcode does not work.
 * I have sent 3 messages via your pro supoort area on the website. and replied 
   to a couple emails with no response.
 * **Can you please help me?**
 *     ```wp-block-code
       Hello Sumit.
   
       You received an email reply but you referred to me as “Toastbrot”.
   
       My WP support name is @mikehillcreative.
   
       I updated the plugin.
       But the shortcode placement is not working.
       I also want to remove the default menu in upper right.
   
       I tried both of these shortcodes:
       [responsive_menu_pro]
   
   
       [rmp_menu id="38”]
   
       WordPress + Woo 6.5.2
       PHP 7.4.33
   
       Active Plugins
       Astra Pro
       Beaver Builder Plugin (Pro Version)
       Beaver Themer
       Cards for Beaver Builder
       Responsive Menu Pro
       Ultimate Addons for Beaver Builder
       WooCommerce
       Wordfence Security
   
       This image highlights where I placed the shortcode in wp astra tablet and mobile header>
   
       Screenshot 2024-04-16 at 5.43.05 PM.pngScreenshot 2024-04-16 at 5.49.01 PM.png
   
       This is the test location of the shortcode within the content of the page.
   
       Screenshot 2024-04-16 at 5.44.49 PM.png
       ```
   
 *  [sumitsanadhya](https://wordpress.org/support/users/sumitsanadhya/)
 * (@sumitsanadhya)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-465/#post-17698316)
 * Dear [@mikehillcreative](https://wordpress.org/support/users/mikehillcreative/),
 * Sorry for the delay in reponse.
 * I am not able to see the screenshot.
 * Can you please reshare the screenshots here so I can check and help you to fix
   the issue.
 * Regards,
   Sumit
 *  Thread Starter [mikehillcreative](https://wordpress.org/support/users/mikehillcreative/)
 * (@mikehillcreative)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-465/#post-17699344)
 * My WP support name is @mikehillcreative.
   [https://wordpress.org/support/topic/shortcode-not-working-465/](https://wordpress.org/support/topic/shortcode-not-working-465/)
 * [https://staging2.fullswinggolfperformance.com](https://staging2.fullswinggolfperformance.com)
 * I updated the plugin.
   But the shortcode placement is not working.I also want 
   to remove the default menu in upper right.
 * I tried both of these shortcodes:
   [responsive_menu_pro][rmp_menu id=”38”]
 * WordPress + Woo 6.5.2
   PHP 7.4.33
 * Active Plugins
   Astra ProBeaver Builder Plugin (Pro Version)Beaver ThemerCards
   for Beaver BuilderResponsive Menu ProUltimate Addons for Beaver BuilderWooCommerceWordfence
   Security
 * This image highlights where I placed the shortcode in wp astra tablet and mobile
   header
   [https://mikehillcreative.com/wp-content/uploads/2024/04/Screenshot-2024-04-16-at-5.43.05 PM.png](https://mikehillcreative.com/wp-content/uploads/2024/04/Screenshot-2024-04-16-at-5.43.05 PM.png)
 * [https://mikehillcreative.com/wp-content/uploads/2024/04/Screenshot-2024-04-16-at-5.49.01 PM.png](https://mikehillcreative.com/wp-content/uploads/2024/04/Screenshot-2024-04-16-at-5.49.01 PM.png)
 * This is the test location of the shortcode within the content of the page.
   [https://mikehillcreative.com/wp-content/uploads/2024/04/Screenshot-2024-04-16-at-5.44.49 PM.png](https://mikehillcreative.com/wp-content/uploads/2024/04/Screenshot-2024-04-16-at-5.44.49 PM.png)
 * This is site health:
   [https://mikehillcreative.com/wp-content/uploads/2024/04/health-staging2-fullswinggolfperformance-wp-admin-site-health-php-2024-04-16-17_39_28.png](https://mikehillcreative.com/wp-content/uploads/2024/04/health-staging2-fullswinggolfperformance-wp-admin-site-health-php-2024-04-16-17_39_28.png)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Shortcode not working’ is closed to new replies.

 * ![](https://ps.w.org/responsive-menu/assets/icon-256x256.png?rev=1782326)
 * [Responsive Menu - Create Mobile-Friendly Menu](https://wordpress.org/plugins/responsive-menu/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/responsive-menu/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/responsive-menu/)
 * [Active Topics](https://wordpress.org/support/plugin/responsive-menu/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/responsive-menu/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/responsive-menu/reviews/)

## Tags

 * [shortcode](https://wordpress.org/support/topic-tag/shortcode/)

 * 5 replies
 * 2 participants
 * Last reply from: [mikehillcreative](https://wordpress.org/support/users/mikehillcreative/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-465/#post-17699344)
 * Status: resolved