Title: Shortcode Not working Ex; {first_name}
Last modified: May 3, 2023

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# Shortcode Not working Ex; {first_name}

 *  [rays005](https://wordpress.org/support/users/rays005/)
 * (@rays005)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-ex-first_name/)
 * When I add a shortcode such as {first_name} or {customer_name}, it doesn’t show
   on emails. It is picking the WordPress User First Name instead the woocommerce
   billing first name. When I register and account from the backend, it works perfect
   but when I register using the register form on frontend, it doesn’t work. Help
   will be much appreciated.

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## Tags

 * [shortcode](https://wordpress.org/support/topic-tag/shortcode/)

 * 0 replies
 * 1 participant
 * Last reply from: [rays005](https://wordpress.org/support/users/rays005/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-ex-first_name/)
 * Status: not resolved