Title: shortcode problem
Last modified: February 3, 2025

---

# shortcode problem

 *  [labalme](https://wordpress.org/support/users/labalme/)
 * (@labalme)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/shortcode-problem-48/)
 * Hello,
 * Thank you for this great plugin. I would like to use the shortcode but I have
   a problem. The button appears fine (so the shortcode works) but when I click 
   on it, nothing happens. I’ve also tried using the shortcode to integrate the 
   configurator directly into a page and I’m getting a message like “Configurator
   loading in progress but configurator not displayed”.
   I’ve deactivated my woodmart
   theme and activated the default theme, but the result is identical.Do you have
   any idea what could be causing this problem?
 * Another question before buying your addon to display prices: I use the wp all
   import plugin to update my prices. Can the price field in your plugin be populated
   by wp all import? The contents of the configurator all have a SKU.
 * Thanks for your support,
   Sincerely ,

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Marc Lacroix](https://wordpress.org/support/users/marcusig/)
 * (@marcusig)
 * [1 year ago](https://wordpress.org/support/topic/shortcode-problem-48/#post-18403669)
 * Hi there,
 * Sorry I missed this message!
 * > Do you have any idea what could be causing this problem?
 * This is likely because the shortcode is not detected on the page. [See this article for more info](https://wc-product-configurator.com/docs/developer-resources/forcing-the-configurator-scripts-to-load/).
 * > Can the price field in your plugin be populated by wp all import? The contents
   > of the configurator all have a SKU.
 * You cannot currently import bulk prices or items or prices in the configurator.
   
   However using the Linked product add-on, each choice can be linked to an other
   product in the shop, and use that product’s price. So in that scenario, you should
   be able to use WP All import to set the new prices.
 * Marc

Viewing 1 replies (of 1 total)

The topic ‘shortcode problem’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Marc Lacroix](https://wordpress.org/support/users/marcusig/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/shortcode-problem-48/#post-18403669)
 * Status: not resolved