Title: Shortcode [properties] not working Last modified: July 26, 2017 --- # Shortcode [properties] not working * Resolved [mani2848](https://wordpress.org/support/users/mani2848/) * (@mani2848) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/) * I am using Divi theme, when I try to use the [properties] shortcode, it doesn’t display anything on the page. Other shortcodes seem working okay including [ property_search_form], [recent_properties], etc. * Also I have replaced “content-property.php” file to customise the display options on the search page and it’s working fine. However when I use the [recent_properties] shortcode, the customised file doesn’t seem to be read. Do I need to customise other files to customise the layouts with shortcode? Could you let me know which files I need to replace? I would like to display more meta information on the archive page (displayed from shortcode). * Thank you. Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Property Hive](https://wordpress.org/support/users/propertyhive/) * (@propertyhive) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9357751) * Hi Mani, * It’s hard to diagnose from here without screenshots or URL’s. Is the site available anywhere for me to view? * If you have FTP access as well you can send that through in an email and we’ll gladly log in to take a look at what’s going on. * We’ve had no other reports of this and it’s working fine here so it must something specific to this site/theme. We can clarify that though once we get a bit more info. * Many thanks, Steve * Thread Starter [mani2848](https://wordpress.org/support/users/mani2848/) * (@mani2848) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9357808) * Hi Steve, * Thank you very much for your reply. * The website URL is [http://adamsteinandco.promoworxacademy.co.uk/](http://adamsteinandco.promoworxacademy.co.uk/) * The search page is [http://adamsteinandco.promoworxacademy.co.uk/properties/](http://adamsteinandco.promoworxacademy.co.uk/properties/) This page is working fine. * The page with the shortcode [properties] is [http://adamsteinandco.promoworxacademy.co.uk/offices/](http://adamsteinandco.promoworxacademy.co.uk/offices/) The shortcode used is [properties property_type_id=”35″] * As mentioned shortcode [recent_properties] and [featured_properties] worked okay. * If you let me know what email address I should send you the FTP details, I can send you the details and also WordPress backend login details too. I cannot send you these details publicly. * We have 2 more property websites to design and are planning to buy a few add- ons if this plugin works well. * Thank you. * Thread Starter [mani2848](https://wordpress.org/support/users/mani2848/) * (@mani2848) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9357916) * I will send the details to [info@wp-property-hive.com](https://wordpress.org/support/topic/shortcode-properties-not-working/info@wp-property-hive.com?output_format=md) It would be much appreciated if you can look into it. Thank you! * Plugin Author [Property Hive](https://wordpress.org/support/users/propertyhive/) * (@propertyhive) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9357958) * Yes please send through details. Does it work if you don’t put property_type_id =’35’? I wonder if there are just no properties with that property type. * I’ll check when I get details though. * Thanks, Steve * Thread Starter [mani2848](https://wordpress.org/support/users/mani2848/) * (@mani2848) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9377083) * Hi Steve, * Just wondering if you think the problem with the shortcode could be solved? * Thanks. * Mani * Plugin Author [Property Hive](https://wordpress.org/support/users/propertyhive/) * (@propertyhive) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9377538) * Hi Mani, * I’m afraid I never received details to [info@wp-property-hive.com](https://wordpress.org/support/topic/shortcode-properties-not-working/info@wp-property-hive.com?output_format=md), nor to my question “Does it work if you don’t put property_type_id=’35’”. * If you let me know I’ll gladly take a look. * Thanks, Steve * Thread Starter [mani2848](https://wordpress.org/support/users/mani2848/) * (@mani2848) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9380162) * Hi Steve, * I have sent you the login details, I’m not sure if you received it. * I think I figured out what the error is. * I was mainly using Settings > Custom fields > “Commercial Property Types” for the properties as my client deals with commercial properties. Then the shortcode[ properties] didn’t work. * But when I changed the property type to any of the Residential Property Types then the listing showed up on the page from the shortcode [properties], also working with “property_type_id=””. * Is there any reason why the [properties] doesn’t work with “Commercial Property Types”? Or is there other settings I need to check to make the [properties] work with “Commercial Property Types”? * Thanks. * Mani * Plugin Author [Property Hive](https://wordpress.org/support/users/propertyhive/) * (@propertyhive) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9380814) * Hi Mani, * You’re absolutely right. I’ll get a release out later today allowing you to filter by commercial property types in shortcodes. * I’ll confirm when released so you can update. * Regards, Steve * Thread Starter [mani2848](https://wordpress.org/support/users/mani2848/) * (@mani2848) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9380984) * Hi Steve, * That would be fantastic! Thank you so much. * Mani * Plugin Author [Property Hive](https://wordpress.org/support/users/propertyhive/) * (@propertyhive) * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9383856) * Hi Mani, * 1.4.9 released which contains the aforementioned fix. Once updated, do as you were but just add the department, for example: * `[properties department="commercial" property_type_id=35]` * Any questions please just ask, * Regards, Steve Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Shortcode [properties] not working’ is closed to new replies. * ![](https://ps.w.org/propertyhive/assets/icon-256x256.gif?rev=3206072) * [Property Hive](https://wordpress.org/plugins/propertyhive/) * [Frequently Asked Questions](https://wordpress.org/plugins/propertyhive/#faq) * [Support Threads](https://wordpress.org/support/plugin/propertyhive/) * [Active Topics](https://wordpress.org/support/plugin/propertyhive/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/propertyhive/unresolved/) * [Reviews](https://wordpress.org/support/plugin/propertyhive/reviews/) ## Tags * [shortcode](https://wordpress.org/support/topic-tag/shortcode/) * 10 replies * 2 participants * Last reply from: [Property Hive](https://wordpress.org/support/users/propertyhive/) * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-properties-not-working/#post-9383856) * Status: resolved