Title: Shortpixel Debug Error
Last modified: May 8, 2020

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# Shortpixel Debug Error

 *  Resolved [RockySwartz](https://wordpress.org/support/users/rockyswartz/)
 * (@rockyswartz)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortpixel-debug-error/)
 * I have disabled Shortpixel on the site. I get the following error when activated:-
   
   PHP Fatal error: Cannot declare class ShortPixel\BulkRestoreAll, because the 
   name is already in use in /home/cederbe3/public_html/wp-content/plugins/shortpixel-
   image-optimiser/class/controller/views/bulk-restore-all.php on line 0
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshortpixel-debug-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [hansvdput](https://wordpress.org/support/users/hansvdput/)
 * (@hansvdput)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortpixel-debug-error/#post-12805332)
 * I have the same problem.
    Please check this image:
 * > [View post on imgur.com](https://imgur.com/a/x5Sz7UJ)
 * My site is [http://www.intero-ict.nl](http://www.intero-ict.nl)
    I had to disable
   short pixel for you site to run.
 *  [andreabbo](https://wordpress.org/support/users/andreabbo/)
 * (@andreabbo)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortpixel-debug-error/#post-12805623)
 * Same here. I have the following fatal error, after uploading the short pixel 
   plugin. Now I can’t restore my backup on Siteground and I can’t log in. This 
   is an example of page with error: [https://zerotodrum.com/best-double-bass-pedal/](https://zerotodrum.com/best-double-bass-pedal/).
   Please help, thanks
 *  Thread Starter [RockySwartz](https://wordpress.org/support/users/rockyswartz/)
 * (@rockyswartz)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortpixel-debug-error/#post-12806162)
 * I have had a reply from ShortPixel and I quote:
    Hi Rocky,
 * Thanks for your message; sorry to hear about this issue! 🙁
 * It seems the issue is showing up on sites where the plugins are automatically
   updated and somehow is picking up an older version of one file which is still
   there, without being removed as it should, resulting in errors.
 * Could you please completely delete the plugin folder from cPanel or some file
   manager (or wp-admin if it’s still accessible), then install again the latest
   SPIO version?
 * Thank you for your support and patience,
 * Andrei Teodorescu
    Customer Support Speed up your website with [https://shortpixel.com](https://shortpixel.com)
 * I uninstalled and then installed again. Problem no longer exists. I asked them
   if they would be fixing this and had the following reply:-
    Hi Rocky,
 * The fix was already pushed into WordPress SVN so this should not happen again.
 * Thank you for your support and patience,
 * Andrei Teodorescu
    Customer Support Speed up your website with [https://shortpixel.com](https://shortpixel.com)
 * Well done to ShortPixel for prompt response
 *  Thread Starter [RockySwartz](https://wordpress.org/support/users/rockyswartz/)
 * (@rockyswartz)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortpixel-debug-error/#post-12806168)
 * I should have mentioned that I first renamed the plugin via FTP. This allowed
   me to get into the backend.
 *  [andreabbo](https://wordpress.org/support/users/andreabbo/)
 * (@andreabbo)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortpixel-debug-error/#post-12809384)
 * I received the same email. I fixed the problem, by deleting the plugin folder
   from Cpanel. Of course, I’ve done a backup before, and I then restored the backup.
   Then I installed the plugin again, and it’s working now!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Shortpixel Debug Error’ is closed to new replies.

 * ![](https://ps.w.org/shortpixel-image-optimiser/assets/icon-256x256.gif?rev=3245715)
 * [ShortPixel Image Optimizer - Optimize Images, Convert WebP & AVIF](https://wordpress.org/plugins/shortpixel-image-optimiser/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/shortpixel-image-optimiser/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/shortpixel-image-optimiser/)
 * [Active Topics](https://wordpress.org/support/plugin/shortpixel-image-optimiser/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/shortpixel-image-optimiser/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/shortpixel-image-optimiser/reviews/)

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)
 * [php](https://wordpress.org/support/topic-tag/php/)

 * 5 replies
 * 3 participants
 * Last reply from: [andreabbo](https://wordpress.org/support/users/andreabbo/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/shortpixel-debug-error/#post-12809384)
 * Status: resolved