Title: Simple payment button missing
Last modified: October 25, 2017

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# Simple payment button missing

 *  Resolved [vegard.orlando](https://wordpress.org/support/users/vegardorlando/)
 * (@vegardorlando)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/simple-payment-button-missing/)
 * Hello, I am very grateful for this theme. But now I have one issue, it is regarding
   the new Simple Payment Jetpack feature. I set it up and all that, but the PayPal
   Pay button does not show up.
 * How can I fix this?
 * Best regards
    Orlando
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsimple-payment-button-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Siobhan](https://wordpress.org/support/users/siobhyb/)
 * (@siobhyb)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/simple-payment-button-missing/#post-9620750)
 * Hi Orlando,
 * Can you double check the email address that’s linked to your Simple Payments 
   button? You can do that by navigating to the editor for your Contact page, selecting
   the button, and then choosing the pencil icon to edit its settings:
 * [https://wordpress.com/page/owlando.com/40](https://wordpress.com/page/owlando.com/40)
 * The email needs to be linked to a PayPal account that’s connected to a bank account
   in order for the button to display correctly.
 * If you can verify that the email is correct and your PayPal account matches up
   to the requirements, we can troubleshoot further from there.
 * Thanks!
 *  Thread Starter [vegard.orlando](https://wordpress.org/support/users/vegardorlando/)
 * (@vegardorlando)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/simple-payment-button-missing/#post-9624424)
 * The email is correct and it is linked to a PayPal account that is linked to a
   bank account. While editing the button in the editor, I can see the button. But
   once I save and navigate to the site both with Safari, Chrome, the button is 
   nowhere to be seen. What can this be?
 * Best regards
    Orlando
 *  [Siobhan](https://wordpress.org/support/users/siobhyb/)
 * (@siobhyb)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/simple-payment-button-missing/#post-9626670)
 * Thanks for confirming Orlando! I do see that your settings look correct, so have
   asked the team behind the Simple Payments button to take a deeper look into what’s
   happening here. I’ll let you know as soon as I hear back.
 *  [Siobhan](https://wordpress.org/support/users/siobhyb/)
 * (@siobhyb)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/simple-payment-button-missing/#post-9638811)
 * Thanks for your patience as we looked into this Orlando. The team have got back
   to me and asked if you could go through the following troubleshooting steps:
    - Try disabling your plugins (not including Jetpack) one by one. It’s possible
      that some third-party code could be conflicting with the PayPal button. Each
      time you deactivate a plugin, refresh the Contact page to see if the button
      works.
    - Follow these steps to activate SSL on your site:
    - [https://www.one.com/en/support/faq/how-do-i-manage-ssl-for-my-website](https://www.one.com/en/support/faq/how-do-i-manage-ssl-for-my-website)
 * Your domain is currently not secure and there’s a chance that that may be preventing
   the PayPal button from loading correctly.
 * After you’ve followed the above guidance from One.com to activate SSL, wait a
   few hours for your domain to update and then check to see if the PayPal button
   works.
 * Let me know how you get on with the above troubleshooting steps.
 *  Thread Starter [vegard.orlando](https://wordpress.org/support/users/vegardorlando/)
 * (@vegardorlando)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/simple-payment-button-missing/#post-9641743)
 * Thank you so much for good help, I found a plugin that must have been the cause,
   but also thanks for showing me how to get my site to be more safe.
 * Best regards
    Orlando
 *  [Siobhan](https://wordpress.org/support/users/siobhyb/)
 * (@siobhyb)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/simple-payment-button-missing/#post-9643747)
 * Perfect, I’m seeing the PayPal button on your site now. 🙂 What was the plugin
   causing the problem, out of curiosity?

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Simple payment button missing’ is closed to new replies.

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## Tags

 * [button](https://wordpress.org/support/topic-tag/button/)
 * [pay](https://wordpress.org/support/topic-tag/pay/)
 * [paypal](https://wordpress.org/support/topic-tag/paypal/)

 * 6 replies
 * 2 participants
 * Last reply from: [Siobhan](https://wordpress.org/support/users/siobhyb/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/simple-payment-button-missing/#post-9643747)
 * Status: resolved