Hello @mrpchead,
Thank you for reaching out to us.
This is a new feature of our plugin designed to prevent clients from opening developer tools to retrieve the URL or download the file in this way.
You can turn it off by disabling the “Disable Copy and Right Click” option in the Settings.
If the warning shows without the users doing anything, then please downgrade to the previous version or you can reach out to us via the Contact Form.
Thanks for the response. The timing seems to indicate a correlation between the plugin changes and the errors my visitors are seeing, especially given that both relate to Developer Tools. Unfortunately none of those reporting the problem even new what Developer Tools were and obviously did not have them open. One even had them disabled.
So how do I downgrade the plugin to the previous version?
I have submitted a message via the form as suggested.
Hi @mrpchead,
Is the email [email protected] yours? If so, we have provided the previous version via your email.
Could you help check if it works, please?
Awaiting your reply.
Thanks. I did figure out how to install 2.8.7 but I decided to keep 2.8.8 because, well, I like the new features. I worked with the people I knew had the problem and was able to get them working by removing all traces of my site from their browsers: history/cache/cookies. We shall see if the problem resurfaces. If it does I will try and collect information for you. I’m sure you want to know if this is a legit bug or not. Thanks again!
Hello @mrpchead,
Glad to hear you were able to get everything working and that you’re enjoying the new features in 2.8.8! Clearing the browser history/cache/cookies was a great troubleshooting step.
If the issue resurfaces, any details you can gather would definitely help us determine if there’s a bug that needs addressing. Feel free to reach out anytime.
Thanks again for your patience and for working through this!
Hi @mrpchead,
Thank you both for sharing your experiences. We understand how frustrating this issue can be, and we appreciate your patience.
The developer tools alert is an intended feature to prevent unauthorized users from bypassing file protection through browser developer tools. However, if the alert is appearing randomly, even when dev tools are not open, then this is an unintended issue.
So far, this behavior has only been reported on MacOS and iOS devices, and our team has not been able to replicate it. To help us investigate further, could you please provide:
- Your device and browser version.
- Whether the issue persists in an incognito/private window.
- Any console errors that appear when the alert pops up.
- The version of the PDA plugin you are currently using.
To resolve this, you can try the following:
- Clear your browser cache or use Shift + Command + R (on Mac) to force a cache bypass. This has helped some users resolve the issue temporarily.
- Disable the developer tools alert as a temporary workaround by adding this hook to your theme’s
functions.php file or a custom plugin.
add_filter(‘pda_disable_developer_tools’, ‘__return_false’);
Please reach out to us via our contact form with these details so we can look into it further. We appreciate your help in troubleshooting this!
