Title: Single user 2FA issue
Last modified: May 1, 2025

---

# Single user 2FA issue

 *  Resolved [hebhansen](https://wordpress.org/support/users/hebhansen/)
 * (@hebhansen)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/single-user-2fa-issue/)
 * Hi Wordfence
 * I have one user as editor that simply cannot activate 2FA which is required for
   her editor role, hence, we are cycling in extended grace period, again and again.
 * Background
 * This is a multisite install. This site #5 was initiated as a subsite for go/no
   go evaluation where this user registered. Then it was altered to a top level 
   site dot com. Everyone else registers fine and correct. This first user then 
   was registered on site #1 and then correctly on site #5. As editor, she then 
   had backend access on number. This is fixed and she is removed from #1 but still
   editor on #2.
 * When she tries to activate 2FA, she scans QR, enters the code given and then 
   a pop-up says that another user bla bla, so there is a conflict with history 
   of this profile. I simply cannot figure why this is and what is causing it. How
   can I force a fix on this? Can I as admin activate and overwrite, so that it 
   is just active. Can I give clearance for this user on all platforms? How
 * Thx

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/single-user-2fa-issue/#post-18447650)
 * Hi [@hebhansen](https://wordpress.org/support/users/hebhansen/), thank-you for
   getting in touch.
 * This is slightly confusing as Wordfence offering a QR code at all means the user
   doesn’t have 2FA yet. It wouldn’t present at all if the plugin thought they were
   already registered elsewhere with 2FA, rather than offering an error message 
   when it was attempted.
 * I believe you have asked about multisite before and seen the documentation, so
   unless Wordfence is installed on individual sites rather than the main site, 
   I don’t think there would be an issue with the user already having 2FA for that
   reason either.
 * Could we see a screenshot of the pop-up? The `"pop-up says that another user..."`
   message seems like another plugin or browser extension interfering but we could
   learn a bit more from seeing that. Feel free to send over diagnostics of the 
   site experiencing the issues for this user to **wftest @ wordfence . com** by
   finding the link at the top of the **Wordfence > Tools > Diagnostics** page. 
   Then click on **“Send Report by Email”**. Please add your forum username where
   indicated and _respond here after you have sent it._
 * **NOTE:** It should look as follows – Screenshot of [Tools > Diagnostic > Send by Email](https://www.wordfence.com/wp-content/uploads/2021/09/diagnosticsendbyemail.png)
 * Many thanks,
   Peter.
 *  Thread Starter [hebhansen](https://wordpress.org/support/users/hebhansen/)
 * (@hebhansen)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/single-user-2fa-issue/#post-18447666)
 * hi [@wfpeter](https://wordpress.org/support/users/wfpeter/)
 * let me elaborate in case others find themselves in same situation. As described
   above, this is a historic test profile, that stretched across main site and later
   the site 5 it was actually supposed to manage.
 * I have deleted this profile, without deleting it’s content. Transferred the content
   to admin. Created a New profile, that now behaves normal. This user has now activated
   2FA with no issues, so problem sorted.
 * finally rôles and rights are re-established and all issues for this user are 
   now gone.
 * I will mark as solved, and thx again!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Single user 2FA issue’ is closed to new replies.

 * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865)
 * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordfence/)
 * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/)

## Tags

 * [2fa](https://wordpress.org/support/topic-tag/2fa/)
 * [blocked](https://wordpress.org/support/topic-tag/blocked/)

 * 2 replies
 * 2 participants
 * Last reply from: [hebhansen](https://wordpress.org/support/users/hebhansen/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/single-user-2fa-issue/#post-18447666)
 * Status: resolved