Site Disappeared After Update TWICE

  • hollysdayz

    (@hollysdayz)


    8 months, 1 week ago

    Site disappeared. Went to default pages saying migrate or build as if nothing was ever there yet on the backend all my pages and posts were still on the WordPress dashboard. The Neve dashboard, however, would not load. I got it back, thanks to backups, but it has happened twice. The 1st time was a WordPress update. The 2nd time was just a plugin update!

    I still cannot update anything.

    This is all just FYI for you, I’m going to learn how to change themes even if it gets fixed. I’m going to go with a popular theme, probably easier if more people can do use it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hatu Denis-Alexandru

    (@hatudenis)

    8 months, 1 week ago

    Hi @hollysdayz ,

    At the moment, we are not aware of any issues between Neve and the latest version of WordPress. You may want to check with your hosting provider to see if there are any backend problems or errors in the server logs.

    If the problem seems to be related to Neve, we will be happy to further investigate this.

    Regards,

    Denis

    Thread Starter hollysdayz

    (@hollysdayz)

    8 months, 1 week ago

    I wasn’t getting anywhere with anyone, so I asked AI and it suggested that the updates were done out of order and that Neve updates before or after certain plugins, can return it to default pages, which is what is happening to me. But I never saw any instructions on the order of updating & I’m afraid to try any more. I’m clearly new at this however, I have built 1 site a year since covid and maintained them without anything like this happening. BUT I have never used a starter site before. These were the first times I ever actually had to use my back up so at least I learned something.

    Hatu Denis-Alexandru

    (@hatudenis)

    8 months, 1 week ago

    Hi @hollysdayz ,

    I completely understand your frustration and can definitely see how confusing and worrying this situation must be, especially when you’ve successfully managed other sites without issues like this.

    It sounds like you’re dealing with a pretty classic “dependency” or “update order” issue, which can indeed be tricky, especially with complex themes like Neve or when using starter sites that integrate many components. AI’s suggestion about update order is actually quite insightful here, as it’s a common cause of unexpected behavior.

    While there isn’t always a strict, universally published update order, a good rule of thumb is:

    1. WordPress Core
    2. Neve
    3. Plugins recommended by Neve
    4. All other plugins

    Regards,

    Denis

Viewing 3 replies - 1 through 3 (of 3 total)

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