Title: Site Down after Installing Plugin
Last modified: October 30, 2018

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# Site Down after Installing Plugin

 *  [firasab](https://wordpress.org/support/users/firasab/)
 * (@firasab)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/site-down-after-installing-plugin/)
 * I updated my site after a long period of maintaining an older version. My site
   has been having many troubles over the past few weeks installing simple plugins.
 * Recently I went to install a sticky slider plugin and after doing so, my website
   is down and I can’t even access the admin panel. The site in question is spacerocks.
   com. Any help will be highly appreciated.
 * I have not backed up the site and all changes were made on the live version.
 * The blog I need help with is spacerocks.ca
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsite-down-after-installing-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [HudsonValleyWebDesign](https://wordpress.org/support/users/jaycbrf/)
 * (@jaycbrf)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/site-down-after-installing-plugin/#post-10832022)
 * Login to the site via your FTP Program.
    Go to the WordPress Plugins Directory
   and find where the Plugin is installed. Delete the WordPress Plugin folder and/
   or files from your server
 * BACK UP SITE!
 *  [lisa](https://wordpress.org/support/users/contentiskey/)
 * (@contentiskey)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/site-down-after-installing-plugin/#post-10832032)
 * a few suggestions if you have installed a new plugin and your website became 
   inaccessible….
 * -ask your webhosting vendor if they have any backups of your website available
   -
   you can remove the folder of plugin that is causing the problem if you have access
   to the file manager in your webhosting account. you can also remove via FTP/SFTP
   access. plugins folders are located in the folder WPContent.
 * not sure which site you are referring to: gttp://www.spacerocks.com/ or [http://spacerocks.ca](http://spacerocks.ca)
 *  Thread Starter [firasab](https://wordpress.org/support/users/firasab/)
 * (@firasab)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/site-down-after-installing-plugin/#post-10832264)
 * Hi. Thank you both for your help.
 * I am unsure if FTP access is used with this site. Is there anyway to know for
   sure?
 *  [lisa](https://wordpress.org/support/users/contentiskey/)
 * (@contentiskey)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/site-down-after-installing-plugin/#post-10832434)
 * FTP login details are available from your webhosting vendor.
    Alternatively, 
   many webhosting companies provide access to a file manger which contains the 
   WPContent folder.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Site Down after Installing Plugin’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [lisa](https://wordpress.org/support/users/contentiskey/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/site-down-after-installing-plugin/#post-10832434)
 * Status: not resolved

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