Site inaccessible

  • Resolved scuderiadank

    (@scuderiadank)


    3 years, 7 months ago

    Really Simple SSL is set to automatically update, which it has, to 6.0.8. Since then, my site has been inaccessible. I can’t access it or the log into WordPress.

    I’ve renamed the plugin folder and reverted to using the basic WP htaccess as mentioned here. No difference.

    Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    3 years, 7 months ago

    Hi @scuderiadank,

    I’m sorry the update caused this problem! In a previous version a conflict could occur with another plugin which in some cases results in issues in the htaccess. Please check your htaccess file, which you can find in the root of your website, and try removing the contents, or replacing it with the default wp lines:

    BEGIN WordPress
# The directives (lines) between "BEGIN WordPress" and "END WordPress" are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

    Then go to settings/permalinks to re-save the settings.

    That should restore your site.

    Let me know if that helps!

    Thread Starter scuderiadank

    (@scuderiadank)

    3 years, 7 months ago

    Thanks for the prompt reply @rogierlankhorst.

    I’ve edited the htaccess file with the default lines and no improvement.Any other suggestions?

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    3 years, 7 months ago

    I see the wp-login.php file loads, what happens exactly after you try to login?

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    3 years, 7 months ago

    When I do a test login, with random data, I get a lockout notice from a WordFence. So your WordPress back-end seems to respond without problems.

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    3 years, 7 months ago

    As I haven’t heard back from you, I’ll close this for now. If you have any further questions, or need more help, let me know. You can also always contact us at https://really-simple-ssl.com/support.

Viewing 5 replies - 1 through 5 (of 5 total)

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