Title: Site is down after clearing cache
Last modified: April 18, 2025

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# Site is down after clearing cache

 *  [bflores0094](https://wordpress.org/support/users/bflores0094/)
 * (@bflores0094)
 * [11 months, 4 weeks ago](https://wordpress.org/support/topic/site-is-down-after-clearing-cache/)
 * I had installed another plugin (Seraphinite Accelerator) and then cleared the
   cache on WP Fastest Cache. Then my website broke and just displays the wp-config
   page and I can’t access the wp dashboard. I’ve tried deactivating every plugin
   from my bluehost dashbaord, but no luck. Any ideas? I also found this error:
 * > PHP Fatal error: Uncaught Error: Call to undefined function nocache_headers()
   > in /home4/concrft9/public_html/wp-admin/admin.php:37
   > Stack trace: 0 /home4/
   > concrft9/public_html/wp-admin/options-general.php(10): require_once() 1 {main}
   > thrown in /home4/concrft9/public_html/wp-admin/admin.php on line 37
 * I’m running
    - WordPress Version: 6.8
    - WooCommerce Version: 9.8.1
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsite-is-down-after-clearing-cache%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [BluehostSupport](https://wordpress.org/support/users/bluehostsupport/)
 * (@bluehostsupport)
 * [11 months, 4 weeks ago](https://wordpress.org/support/topic/site-is-down-after-clearing-cache/#post-18424494)
 * This is looking like it’s likely a PHP issue. But before I get into that we did
   see the sensitive information was previously posted and that it has been removed.
   You’ll want to make sure you update the your database name, username, password,
   keys, and salts immediately. 
 * For sure take a look to make sure PHP is running, You can throw in a phpinfo.
   php in your WordPress files and add the following:
 * <?php phpinfo(); ?>
 * Then just visit Visit `yoursite.com/phpinfo.php`. If it’s just code and not the
   PHP info, the server isn’t running PHP and we can help you out to get that fixed.
 * If the PHP is working fine, you can try to replace the .htaccess file with a 
   fresh copy (You can pull the code from various sites like WPbeginner but it should
   look like this:
 * # BEGIN WordPress
   <IfModule mod_rewrite.c>RewriteEngine OnRewriteBase /RewriteRule
   ^index\.php$ – [L]RewriteCond %{REQUEST_FILENAME} !-fRewriteCond %{REQUEST_FILENAME}!-
   dRewriteRule . /index.php [L]</IfModule># END WordPress
 * Just be sure to save the old one, we typically just rename it adding something
   like .old to the end so you save any important code you may need to reuse or 
   to just revert it back by changing the name back to default. You may also want
   to peek at the wpconfig.php file to make sure any plugins modified anything breaking
   it. You may have to do a bit of research if you are unfamiliar with standard 
   code in these files and what will break it.
 * The last thing you can try is replacing the core website files. You can use the“
   Scan Core Files” button in the security tab in Your Bluehost account manager.
   Just select the WordPress install from the Websites tab and click the Security
   option at the top. If all else fails, please reach out to our support team by
   phone or chat and we’ll take a deeper look, you may ask them to run a malware
   scan just to be safe here.
 *  Thread Starter [bflores0094](https://wordpress.org/support/users/bflores0094/)
 * (@bflores0094)
 * [11 months, 4 weeks ago](https://wordpress.org/support/topic/site-is-down-after-clearing-cache/#post-18424616)
 * Fixed thank you! the wp-config had the <?php removed from the first line somehow??
   I re added it and I was able to get into the dashboard again. Thank you for your
   help
 *  [BluehostSupport](https://wordpress.org/support/users/bluehostsupport/)
 * (@bluehostsupport)
 * [11 months, 4 weeks ago](https://wordpress.org/support/topic/site-is-down-after-clearing-cache/#post-18424667)
 * Beautiful! Glad you got that worked out.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Site is down after clearing cache’ is closed to new replies.

 * ![](https://ps.w.org/wp-fastest-cache/assets/icon-256x256.png?rev=2064586)
 * [WP Fastest Cache - WordPress Cache Plugin](https://wordpress.org/plugins/wp-fastest-cache/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-fastest-cache/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-fastest-cache/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-fastest-cache/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-fastest-cache/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-fastest-cache/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [BluehostSupport](https://wordpress.org/support/users/bluehostsupport/)
 * Last activity: [11 months, 4 weeks ago](https://wordpress.org/support/topic/site-is-down-after-clearing-cache/#post-18424667)
 * Status: not resolved