Title: Slider Resolution Issues
Last modified: April 8, 2024

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# Slider Resolution Issues

 *  Resolved [lrufai700](https://wordpress.org/support/users/lrufai700/)
 * (@lrufai700)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/slider-resolution-issues/)
 * 2 weeks after the host company suspended my account for renewal, I activated 
   it. However, the slider resolution isn’t working, I can’t find my photo sliders,
   and the modules, add-ons, and import were not clickable, resulting in no display
   on the front end.
    -  This topic was modified 2 years, 2 months ago by [lrufai700](https://wordpress.org/support/users/lrufai700/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fslider-resolution-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Robert](https://wordpress.org/support/users/robertnextendweb/)
 * (@robertnextendweb)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/slider-resolution-issues/#post-17558795)
 * Hi [@lrufai700](https://wordpress.org/support/users/lrufai700/)
 * Your site didn’t load for me at all, so I could not check the slider.
 * Do you see any errors on the backend? Or everything seems to look normal visually,
   but nothing functions? In this case please open the developer console, and check
   the errors there:
   [https://smartslider.helpscoutdocs.com/article/1935-troubleshooting-with-your-browser#jserror](https://smartslider.helpscoutdocs.com/article/1935-troubleshooting-with-your-browser#jserror)
   Please send a link to a screenshot that shows these errors.
 * If all is fine on the backend (so you can edit, save etc.), but it does not get
   displayed on the frontend, then the problem is most likely related to a cache/
   optimization plugin. If you have any, please disable it for the time being, and
   check again. (I see WP Super Cache on your site via URL sandbox page source view)
 * If nothing shows up for our plugin on the backend, then I would first recommend
   deleting the plugin (this will not affect your sliders), and install it again,
   preferably through FTP:
   [https://smartslider.helpscoutdocs.com/article/2012-destination-folder-already-exists#solution](https://smartslider.helpscoutdocs.com/article/2012-destination-folder-already-exists#solution)
 * If you prefer, you can also contact us here, if you don’t want to share links
   here publicly:
   [https://smartslider3.com/help/](https://smartslider3.com/help/)
    -  This reply was modified 2 years, 2 months ago by [Robert](https://wordpress.org/support/users/robertnextendweb/).
 *  Thread Starter [lrufai700](https://wordpress.org/support/users/lrufai700/)
 * (@lrufai700)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/slider-resolution-issues/#post-17559105)
 * Thanks, Rebort for your quick response. On the back end, there is no error everything
   is good except the slider resolution that’s not responding. Attached is the link
   to the screenshot [https://drive.google.com/file/d/1J3Qia9g2FAipFKzrsimptM3K3CvyqJ-S/view?usp=drive_link](https://drive.google.com/file/d/1J3Qia9g2FAipFKzrsimptM3K3CvyqJ-S/view?usp=drive_link).
 *  Plugin Support [Robert](https://wordpress.org/support/users/robertnextendweb/)
 * (@robertnextendweb)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/slider-resolution-issues/#post-17559257)
 * I think there might be a small misunderstanding here. So I looked through this
   a bit further, and on the homepage source I could not find any Smart Slider codes,
   so I believe you are having problems with Slider Revolution, just mistyped the
   topic title? Based on the screenshot you sent, it seems their slider cannot load
   because of those errors. So in this case I would rather advise you to contact
   them instead, and they should know why it doesn’t load, and help resolve it as
   well:
   [https://www.sliderrevolution.com/help-center/](https://www.sliderrevolution.com/help-center/)
 * If you see the same problem with Smart Slider 3, then please send a link to the
   page where you see it with our slider, and we’ll help resolve that.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Slider Resolution Issues’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Robert](https://wordpress.org/support/users/robertnextendweb/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/slider-resolution-issues/#post-17559257)
 * Status: resolved