slowness

  • Resolved alaurele

    (@alaurele)


    10 years, 7 months ago

    Hello,
    Hope you can help. For some reason my website is running very slowly. The back office is ok but not the front office.

    I wonder what I should do. I have several plugins and I think one plugin doesn’t work properly. Should I unsintall the BulletProof Security as for example? Is there a risk that I can no longer access the back office then? Sorry for my question, I am a beginner with wordpress. Any idea is more than welcome.

    By the way I am using a shared hosting so it may be an issue with another site hogging my CPU but if so I suppose my back office would be very slow also but it works fine. Then I thought that perhaps the problem comes from the security. I removed one language from my website. Can it be related?

    Many thanks for your help.

    AL

    https://ww.wp.xz.cn/plugins/bulletproof-security/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter alaurele

    (@alaurele)

    10 years, 7 months ago

    I forgot to mention that my website is not too heavy. It takes only 3% and each images are using a small size format (less than 100ko). And it was working very well for many weeks! Thanks a lot if you read me and can help!

    Plugin Author AITpro

    (@aitpro)

    10 years, 7 months ago

    BPS does not directly cause any slowness, but if you are using a caching plugin that uses htaccess caching code and you have not added that caching plugin’s htaccess code to BPS Custom Code then that could cause slowness. Post a link to your site and I will check it with Firefox, Firebug, Firephp and YSlow to see if I can see an obvious problem.

    Thread Starter alaurele

    (@alaurele)

    10 years, 7 months ago

    Many thanks for your reply. Here is the link: http://www.francoisgoet.eu

    Thread Starter alaurele

    (@alaurele)

    10 years, 7 months ago

    I just removed the BPS to test but the problem remains so I will reinstall it.

    Plugin Author AITpro

    (@aitpro)

    10 years, 7 months ago

    Your site never loaded for me and I only saw a blank white page. I then used Host Tracker to see if this is a server DNS or other problem: http://www.host-tracker.com/InstantCheck/ResultComplete/71a67869-0c7c-e511-80c5-0003ff733473 It looks like this is some kind of Host server problem since all connections fail when checking your website from relays around the world.

    To completely rule out that BPS has anything to do with this problem choose the BPS “complete uninstall” Uninstall Option on the WordPress Plugins page.
    https://ww.wp.xz.cn/plugins/bulletproof-security/installation/

    Uninstall Options
    An Uninstall Options link is located on the WordPress Plugins page under the BulletProof Security plugin.
    Clicking the Uninstall Options link loads a jQuery UI Dialog Form with 2 uninstall options.
    If you are upgrading to BPS Pro, select the BPS Pro Upgrade Uninstall option and click the Save Option button or just click the Close button and do a normal plugin uninstall.
    If you want to completely delete the BPS plugin, all files, Custom Code and BPS database settings, select the Complete BPS Plugin Uninstall option, click the Save Option button, click the Close button and do a normal plugin uninstall.

    Plugin Author AITpro

    (@aitpro)

    10 years, 7 months ago

    Another problem that I see that needs to be fixed once you figure out the more serious problem with your website/server is it appears that you have this checkbox checked: WordPress Settings > Reading > Discourage search engines from indexing this site. When I use the Google site operator search below I see this standard Google error message for an indexing problem: “A description for this result is not available because of this site’s robots.txt – learn more”. That problem has been occurring for at least 1 year so it is not a new problem.

    site:francoisgoet.eu

    Plugin Author AITpro

    (@aitpro)

    10 years, 7 months ago

    If you are unable to login to your site at this point you can do these manual steps below to completely rule out that BPS is causing this problem.

    http://forum.ait-pro.com/forums/topic/read-me-first-free/#bps-free-general-troubleshooting

    htaccess File Troubleshooting Steps: Unable to Login to Your Website:
    1. Use FTP or your Web Host Control Panel File Manager and delete the .htaccess file in your website root folder and the .htaccess file in your wp-admin folder. If you do not see the root and wp-admin htaccess files then select “Show Hidden Files” in your FTP application or in your web host control panel file manager.
    See Custom Code Note
    2. Log into your website, click the BPS AutoMagic Buttons and Activate all BulletProof Modes. Or if you are removing BPS do steps 3 and 4 under BPS removal steps.

    Note: These steps above apply to issues/problems that are directly related to your root .htaccess file. If your are unable to login to your site due to an issue/problem with Login Security, rename the /bulletproof-security plugin folder to /_bulletproof-security, log back into your website, rename the /_bulletproof-security/ plugin folder to /bulletproof-security/ and correct the issue/problem. For additional troubleshooting steps for BulletProof Security see: http://forum.ait-pro.com/forums/topic/read-me-first-free/#bps-free-general-troubleshooting
    Note: Some web hosts require that you have a WordPress default htaccess file in your website root folder in order to be able login to your website. If you are unable to login to your site after deleting the .htaccess file in your website root folder then download this file: /bulletproof-security/admin/htaccess/default.htaccess, upload the default.htaccess file to your website root folder and rename it to .htaccess.

    Custom Code Note: If you have isolated a problem to the root or wp-admin .htaccess file and you have added additional custom .htaccess code or additional .htaccess code from another plugin to BPS Custom Code then you can either use the Custom Code Export|Import|Delete Tools or manually cut (not Copy) all of your additional custom .htaccess code out of all BPS Custom Code text boxes and save that custom .htaccess code to a Notepad or Notepad++ text file, Click the Save Root Custom Code button (or the wp-admin Custom Code button), click the AutoMagic buttons on the Security Modes page and activate BulletProof Modes. You can then further isolate which custom .htaccess code is the problem by adding only 1 block of additional custom code back to a BPS Custom Code text box at a time.

    Thread Starter alaurele

    (@alaurele)

    10 years, 7 months ago

    Thank you sooooo much. It works now. The problem was coming from another plug-in. The BPS plug-in was not the problem indeed. I will follow all your recommandation. Thank you so much for providing so good support!

    Plugin Author AITpro

    (@aitpro)

    10 years, 7 months ago

    Great! Glad you got it sorted out.

Viewing 9 replies - 1 through 9 (of 9 total)

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