Hi,
Thank you for getting in touch with us.
Just to confirm, have you chosen the below setting ?
Here is an example screenshot: https://nimb.ws/mRaewg (go to WordPress back end -> Woocommerce -> Woo Discount Rules -> Settings -> Choose how discount rules should work -> Let both coupons and discount rules run together)
Here is a guide to know more about this setting:
https://docs.flycart.org/en/articles/4178875-choose-how-discount-rules-should-work-when-woocommerce-coupons-are-used-2-0
Hope this helps in resolving the mentioned issue.
If issue still occurs, can you please open a support ticket here: https://www.flycart.org/support. Please include screenshots of the rule you have set up, screenshots of smart coupon configuration, cart page screenshot indicating the issue you are facing and the URL of your website in the ticket.
Our team of support engineers will review your ticket promptly and provide you with solutions as quickly as possible. We appreciate your patience in this matter and look forward to helping you.
Thank you
The Flycart Team
Tried the support channel but live chat was unavailable
I have that both enabled but credit still appear as $0
Hello,
We have noticed that you have submitted a support ticket, and one of our engineers has reached out to you. However, you have not received any response from us, as your email ID was not included in the ticket.
To help us resolve your issue quickly and efficiently, we kindly request you to create another ticket on our support form at https://www.flycart.org/support, including your email ID and the requested details related to your issue.
Thank you for choosing Flycart, and we apologize for any inconvenience caused.
Best regards,
Team Flycart
