Title: SMTP connect () failed error
Last modified: September 10, 2017

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# SMTP connect () failed error

 *  [norte2017](https://wordpress.org/support/users/norte2017/)
 * (@norte2017)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error/)
 * Hi, the email account works normally outside the website, both for sending and
   receiving using microsoft outlook.
    Inside the website, all configurations checked
   and the message that appears is always “SMTP connect() failed. [https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting“](https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting“).
   As I thought that could be an error caused by the new version 1.2.6, I even downgraded
   the plugin version to 1.2.5 but the error is still happening. Any advise on this?
 * Thanks
 * Rogerio

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error/#post-9484115)
 * Hi, what settings did you enter in the plugin?
 *  Thread Starter [norte2017](https://wordpress.org/support/users/norte2017/)
 * (@norte2017)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error/#post-9484173)
 * Hi,
 * thank you for your reply.
 * I didn’t change the settings. I kept the settings as the same in outlook:
 * email addres
    smtp host: mail.”domain”.pt Type of Encryption: no security SMTP
   Port: 25 SMTP Authentication: yes user password
 * After, I changed the smtp host name to our server name (that hosts several of
   our domains and mail accounts) and the smtp port to 587.
    Like this, the plugin
   is sending mails only to the email adresses on our server and still cant’t sent
   emails outside our server.
 * Meanwhile, I had downgraded the version back to 1.2.5.
 * Glad if possible to help.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error/#post-9484223)
 * Hi, did you contact your host about this issue? I looks to be a sever issue if
   you are using your smtp host server.
 *  Thread Starter [norte2017](https://wordpress.org/support/users/norte2017/)
 * (@norte2017)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error/#post-9487166)
 * Hi,
    Thank you for your reply.
 * Regarding your question, no I didn’t, as the mail account configuration is the
   same as in Microsoft Outlook. With MO the smtp works perfectly sending emails
   outside the server.
    I really don’t know what to ask to the mail host.
 * The plugin is quite simple to use, was working perfectly with 1.2.5 version and
   I don’t want to change to other solution.
 * Best regards.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error/#post-9487856)
 * Hi, you say that it use to work with version 1.2.5. But it stopped working when
   you upgraded to version 1.2.6. However you then reverted back to 1.2.5 but you
   still see the error message. As per your comment below.
 * >  As I thought that could be an error caused by the new version 1.2.6, I even
   > downgraded the plugin version to 1.2.5 but the error is still happening.
 * Do you have a cache plugin? If you do, make sure you clear the cache content.
 * If the above does not help then I suspect it might be your server. Share this
   information with your host. Get them to carry out a test and see if they can 
   spot something.
    -  This reply was modified 8 years, 9 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/).
 *  [grizzlyman1121](https://wordpress.org/support/users/grizzlyman1121/)
 * (@grizzlyman1121)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error/#post-9497694)
 * I am having the same problem.
 * I have spoken with 1and1. They have escalated the ticket but as of now, no solution.
 * I really need this to work.
 * Please help.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error/#post-9498019)
 * [@grizzlyman1121](https://wordpress.org/support/users/grizzlyman1121/), can you
   start a new support thread please. It is easier to troubleshoot one issue at 
   a time from different people.
 * Thank you

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘SMTP connect () failed error’ is closed to new replies.

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 * [Easy WP SMTP – WordPress SMTP and Email Logs: Gmail, Office 365, Outlook, Custom SMTP, and more](https://wordpress.org/plugins/easy-wp-smtp/)
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 * 7 replies
 * 3 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/smtp-connect-failed-error/#post-9498019)
 * Status: not resolved