Title: SOAP-ERROR: Encoding: string is not a valid utf-8 string
Last modified: July 21, 2022

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# SOAP-ERROR: Encoding: string is not a valid utf-8 string

 *  [abuelfid](https://wordpress.org/support/users/abuelfid/)
 * (@abuelfid)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/soap-error-encoding-string-is-not-a-valid-utf-8-string/)
 * Hello,
    most of the content in our shop is in arabic latly i am not able to create
   a shipment with custom’s documents. i would get this error: SOAP-ERROR: Encoding:
   string ‘إصدارات جديدة!, كتب, مسرح, إصدارات جديدة!, رواية, قصص, كتب, قصص, كتب,
   إصدارات جديدة!, رواية, كتب, كاريكاتير، كوميكس، روايات مصورة, كتب, كتب فنية, إ\
   xd8…’ is not a valid utf-8 string
 * the phrases here in arabic are actually the product categories.
 * please note that this problem happens with DHL international packet but not with
   warenpost internatinal for example.
 * screenshot: [https://capture.dropbox.com/lkWLGEE1qgLdWdFl](https://capture.dropbox.com/lkWLGEE1qgLdWdFl)
 * best
    Fadi
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsoap-error-encoding-string-is-not-a-valid-utf-8-string%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [dhlsupport_yago](https://wordpress.org/support/users/shevasa/)
 * (@shevasa)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/soap-error-encoding-string-is-not-a-valid-utf-8-string/#post-15849195)
 * Hello there,
    can you please send me the full text that includes this “, كتب,
   قصص, كتب, إصدارات جديدة!, رواية, كتب, كاريكاتير، كوميكس، روايات مصورة, كتب, كتب
   فنية, إ\xd8…”, it seems your text has a special character that can’t be used 
   on the program, thus customizing the program is time-consuming we’d fix this 
   text for you now if there’s any character that is not working with our encoding
   methods.
 * Kind Regards,
 * dhlsupport_yago
 *  Thread Starter [abuelfid](https://wordpress.org/support/users/abuelfid/)
 * (@abuelfid)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/soap-error-encoding-string-is-not-a-valid-utf-8-string/#post-15849278)
 * Hello,
    thank you for your message. how can i get the full text? that is all 
   what is being showen in the DHL widget. is there a log where i can find the full
   text?
 * best
    Fadi
 *  Plugin Author [Progressus](https://wordpress.org/support/users/shadim/)
 * (@shadim)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/soap-error-encoding-string-is-not-a-valid-utf-8-string/#post-15870173)
 * To be clear, this only happens for DHL International Packet but not Warenpost
   International? Have you reached out to DHL Support to ensure they can support
   Arabic?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘SOAP-ERROR: Encoding: string is not a valid utf-8 string’ is closed to
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 * 4 replies
 * 3 participants
 * Last reply from: [Progressus](https://wordpress.org/support/users/shadim/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/soap-error-encoding-string-is-not-a-valid-utf-8-string/#post-15870173)
 * Status: not resolved