Title: Softaculous, Multisite staging, and SQL issues
Last modified: April 26, 2022

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# Softaculous, Multisite staging, and SQL issues

 *  [mnatseah624](https://wordpress.org/support/users/mnatseah624/)
 * (@mnatseah624)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/softaculous-multisite-staging-and-sql-issues/)
 * Hello WP multisite users
    I’m trying to create a staging site for my multisite.
   Looking around online, it seems like the best way to do this might be with Softaculous.
   So I opened Softaculous and found my sites and opened them there. I was happy
   to see that Softaculous could set my sites to auto-update plugins and themes 
   there. So I did that with my two subdomains. But when it came to my main domain,
   I got a message saying:
 * > The MySQL Username or Password or Database host is wrong as a connection could
   > not be established.
 * Then it offered:
 * > Allow Softaculous to fetch the database details ?
 * So I ticked the box and OK. But nothing happened, no matter how many times I 
   tried.
    I don’t know what it means by
 * > MySQL Username or Password or Database
 *  being wrong, since I can access the site OK?
    Does anyone have any experience
   of this, and of how to fix it.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsoftaculous-multisite-staging-and-sql-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/softaculous-multisite-staging-and-sql-issues/#post-15593342)
 * Softulous is a 3rd-party product that’s (very likely) licensed and provided to
   you by your web host. We do not know how Softaculous works, and cannot provide
   any support.
 * Please get in touch with your host (or the Softaculous developers directly) for
   help wth this, as they should be in the best position to help you.
 * Good luck!
 *  Thread Starter [mnatseah624](https://wordpress.org/support/users/mnatseah624/)
 * (@mnatseah624)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/softaculous-multisite-staging-and-sql-issues/#post-15609181)
 * Thanks George [@gappiah](https://wordpress.org/support/users/gappiah/)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Softaculous, Multisite staging, and SQL issues’ is closed to new replies.

## Tags

 * [multisite](https://wordpress.org/support/topic-tag/multisite/)
 * [softaculous](https://wordpress.org/support/topic-tag/softaculous/)
 * [staging](https://wordpress.org/support/topic-tag/staging/)

 * In: [Networking WordPress](https://wordpress.org/support/forum/multisite/)
 * 2 replies
 * 2 participants
 * Last reply from: [mnatseah624](https://wordpress.org/support/users/mnatseah624/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/softaculous-multisite-staging-and-sql-issues/#post-15609181)
 * Status: not resolved

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