Title: Solid Security
Last modified: March 23, 2024

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# Solid Security

 *  Resolved [marxveix](https://wordpress.org/support/users/marxveix/)
 * (@marxveix)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/solid-security-5/)
 * Hello Solid Security,
 * Why we need to setup from beginning again (five steps)? I had iThemes Security
   before (setup was done), after Solid Security update i get welcome screen and
   setup from zero, why second time setup is needed?
 * Thank you, MarxVeix
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsolid-security-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/solid-security-5/#post-17525526)
 * Hi [@marxveix](https://wordpress.org/support/users/marxveix/), glad you reached
   out!
   Updating to the latest version should not reset the onboarding. Here’s a
   quick [demo](https://www.loom.com/share/a5b80ae94e3f4fba9aaba6c7dcaeea0b?sid=1fa8d18c-8a46-4aa2-9008-1b115d975845)
   on a test site. It’s possible that the update process failed and caused the plugin
   settings to reset.
 * Can you please check if you can replicate this issue on another site with Solid
   Security installed? Do you see any errors on the Solid Security logs and server
   error logs during the update?
 * Please let me know what you can find.
 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/solid-security-5/#post-17550791)
 * Hi there,
 * I hope the previous reply was helpful. Tracking notifications on this forum can
   become tricky over time, and since we haven’t received a response, I’ll mark 
   this post resolved.
   If you still require further assistance, feel free to open
   a new support topic, and we’d be happy to assist.Thank you!
    -  This reply was modified 2 years, 2 months ago by [chandelierrr](https://wordpress.org/support/users/shanedelierrr/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Solid Security’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/solid-security-5/#post-17550791)
 * Status: resolved