Title: Solving a data corruption issue
Last modified: July 24, 2024

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# Solving a data corruption issue

 *  Resolved [twowheeler](https://wordpress.org/support/users/twowheeler/)
 * (@twowheeler)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/solving-a-data-corruption-issue/)
 * First, thank you for the awesome plugin! I love the way it looks.
 * Second, about my issue. I have Woocommerce Subscriptions 6.5.0, and Donation 
   Platform 1.3.2. Recurring donations have been working fine until recently. We
   hit an error on the server [skipping long unrelated story], and the result was
   that MariaDB queries started to hang and user sessions were timing out. One of
   the recurring donation orders was apparently corrupted in the process, and now
   an error pops up on the backend like “An error has occurred while processing 
   a recent subscription related event. For steps on how to fix the affected subscription
   and to learn more about the possible causes of this error, please read our guide
   here.
   Affected event: subscription payment for #165865″ BTW I did read the guide
   but it doesn’t really address this issue.
 * The order exists but contains no information except the email address – no items,
   no amounts, no purchaser detail, etc. It is stuck in “Pending payment” status.
   No payment transaction was created. I can’t resubmit this order because it contains
   no data. What would you recommend? Can I delete this order and restart the subscription
   process? Even though it is now a few days late, I’d like to capture the donation
   this user intended to give this month.
 * Any help is appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jonas](https://wordpress.org/support/users/flinnn/)
 * (@flinnn)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/solving-a-data-corruption-issue/#post-17910958)
 * Hi twowheeler,
 * First of all, thank you for your kind words about my plugin! I’m glad to hear
   that you love the way it looks.
 * Regarding the issue you’re experiencing with the corrupted recurring donation
   order, I recommend the following steps to resolve the problem:
    1. **Consult WooCommerce Subscriptions Support**: Given that this issue involves
       subscription events and order processing, the WooCommerce Subscriptions support
       team might be in a better position to help you with this specific problem. They
       have more detailed knowledge of subscription handling and may offer a more targeted
       solution.
    2. **Check Server Logs**: Before deleting the order, you might want to check your
       server logs to identify the request with the corresponding data. This could 
       help you recover some of the lost information related to the corrupted order.
    3. **Delete the Corrupted Order**: Since the order contains no data and cannot 
       be resubmitted, it would be best to delete this corrupted order from your system.
       This will help avoid any further issues or confusion.
    4. **Reach Out to the Customer**: After deleting the order, please contact the 
       affected customer directly via email. Explain the issue that occurred with their
       recent donation, and kindly request them to make the donation again. To make
       up for the inconvenience, you might consider offering a small compensation or
       a gift as a gesture of goodwill.
 * I hope this helps! If you have any further questions or need additional assistance,
   feel free to reach out.
 * Best regards,
   Jonas
 *  Thread Starter [twowheeler](https://wordpress.org/support/users/twowheeler/)
 * (@twowheeler)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/solving-a-data-corruption-issue/#post-17911339)
 * Good advice. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Solving a data corruption issue’ is closed to new replies.

 * ![](https://ps.w.org/wc-donation-platform/assets/icon.svg?rev=2611888)
 * [Donation Platform for WooCommerce: Fundraising & Donation Management](https://wordpress.org/plugins/wc-donation-platform/)
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## Tags

 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)

 * 2 replies
 * 2 participants
 * Last reply from: [twowheeler](https://wordpress.org/support/users/twowheeler/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/solving-a-data-corruption-issue/#post-17911339)
 * Status: resolved