System Status Report
### WordPress Environment ###
WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 10.1.1
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.3
Log Directory Writable: ✔
WP Version: 6.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache
Server Architecture: Linux 3.10.0-962.3.2.lve1.5.85.el7.x86_64 x86_64
PHP Version: 8.3.19
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 8.12.1
OpenSSL/1.1.1w
SUHOSIN Installed: –
MySQL Version: 10.5.27-MariaDB-cll-lve
Max Upload Size: 8 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
[REDACTED]
### Post Type Counts ###
attachment: 132
custom_css: 1
customize_changeset: 5
et_pb_layout: 32
nav_menu_item: 7
page: 12
post: 3
product: 73
product_variation: 20
revision: 43
shop_coupon: 31
shop_order: 15360
shop_order_refund: 126
wp_global_styles: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (10) ###
UpdraftPlus - Backup/Restore: by TeamUpdraft
DavidAnderson – 2.25.7.1
WooCommerce.com Update Manager: by Automattic – 1.0.3
Australia Post WooCommerce Extension PRO: by WPRuby – 6.1.0
WooPayments: by WooCommerce – 9.8.0
WooCommerce PayPal Payments: by PayPal – 3.0.9
WooCommerce: by Automattic – 10.1.1
Yoast SEO: by Team Yoast – 25.7
WP Mail SMTP: by WP Mail SMTP – 4.5.0
Sequential Order Numbers for WooCommerce: by WebToffee – 1.7.3
YellowPencil: by WaspThemes – 7.6.7
### Inactive Plugins (21) ###
AI Powered Marketing: by Kliken – 1.5.4
Australia Post WooCommerce Extension: by WPRuby – 1.10.12
Code Snippets: by Code Snippets Pro – 3.6.8
Eway Payments for Woo: by Eway – 3.8.0
Geo Redirect: by Geo Targetly – 7.1.3
Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.10
Meks Quick Plugin Disabler: by Meks – 1.0
Really Simple Security: by Really Simple Security – 9.4.3
Responsive Menu Pro: by ExpressTech – 3.1.30
Shortcode in Menus: by Gagan Deep Singh – 3.5.1
Simple Custom CSS: by John Regan – 4.0.7
Super Simple Site Offline: by Rik Janssen – 2.2
W3 Total Cache: by BoldGrid – 2.8.12
WooCommerce Currency Switcher: by realmag777 – 2.2.7.1
WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
WooCommerce Legacy REST API: by WooCommerce – 1.0.5
WooCommerce Remove Product Sorting: by SkyVerge – 1.0.0
WooCommerce Table Rate Shipping by Mangohour: by mangohour – 1.2.1
Wordfence Security: by Wordfence – 8.0.5
WP-Optimize - Clean, Compress, Cache: by TeamUpdraft
DavidAnderson – 4.2.4
WP Super Minify: by Dipak C. Gajjar – 2.0.1
### Must Use Plugins (1) ###
WordPress automation by Installatron: by –
### Settings ###
Legacy API Enabled: –
Force SSL: ✔
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –
Enabled Features: analytics
marketplace
order_attribution
site_visibility_badge
remote_logging
email_improvements
blueprint
point_of_sale
### Logging ###
Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 19 KB
### WC Pages ###
Shop base: #9 - /
Cart: #10 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #11 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #12 - /my-account/ - Contains the [woocommerce_my_account] shortcode
Terms and conditions: ❌ Page not set
### Theme ###
Name: Storefront
Version: 4.6.1
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
### WooPayments ###
Version: 9.8.0
Connected to WPCOM: Yes
WPCOM Blog ID: 227480614
Account ID: acct_1OSr6RCO4Ebvmods
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (checkout)
Fraud Protection Level: basic
Multi-currency: Disabled
Auth and Capture: Disabled
Documents: Enabled
Logging: Disabled
### WooCommerce PayPal Payments ###
Onboarded: ✔
New UI active: –
Shop country code: AU
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: ✔
Used PayPal Checkout plugin: ✔
Subscriptions Mode: Disabled
PayPal Shipping Callback: –
Apple Pay: –
Google Pay: –
Fastlane: –
### Admin ###
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
add-to-cart-with-options-stepper-layout
Disabled Features: product-data-views
experimental-blocks
experimental-iapi-mini-cart
experimental-iapi-runtime
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
experimental-wc-rest-api
Daily Cron: ✔ Next scheduled: 2025-08-24 02:43:49 +10:00
Options: ✔
Notes: 255
Onboarding: completed
### Action Scheduler ###
Canceled: 41
Oldest: 2025-07-24 15:39:56 +1000
Newest: 2025-08-23 11:24:35 +1000
Complete: 688
Oldest: 2025-07-24 15:39:58 +1000
Newest: 2025-08-23 19:16:24 +1000
Failed: 18
Oldest: 2023-02-17 13:49:40 +1100
Newest: 2025-08-18 20:56:54 +1000
Pending: 14
Oldest: 2025-08-23 20:06:18 +1000
Newest: 2025-09-05 11:20:21 +1000
### Status report information ###
Generated at: 2025-08-23 20:04:27 +10:00
Have you made any recent changes to the website hosting? Has the domain been moved? If so, it is possible that the affected parties are still accessing outdated domain data and are therefore being directed to the old hosting.
Furthermore, do you have a development system for the shop? If so, are the orders perhaps coming through that? If it can be found via search engines, this could well be the case.
Hi @chrissk,
I had a look and the issue is that your domain is serving two different versions of your website:
- When someone goes to
mmsdetox.com.au (without the “www”), they reach your updated black-and-white site.
- But when they go to
www.mmsdetox.com.au, they see the older green-bar site.
Right now, visitors are being redirected to the “www” version, which is why many of your customers are ending up on the old site and orders aren’t showing up in your WordPress dashboard.
A simple way to think of it is like having two doors to your shop — one door takes people into the new shop, the other door still opens to the old one. You can learn more about www vs non-www here: https://developer.mozilla.org/en-US/docs/Web/URI/Guides/Choosing_between_www_and_non-www_URLs
The fix is to have your hosting provider:
- Make sure both the www and non-www addresses point to the same website (the new one the one without www).
- Set up a redirect so everyone is always sent to the updated site.
Once this is done, all your customers will see the correct version and checkout will work properly.
P.S: I got the old site as well, I confirmed that the non-www version shows the updated site, some tools like Google page speed insights uses the non-www version (https://mmsdetox.com.au), which is showing the updated black-and-white design
-
This reply was modified 7 months, 2 weeks ago by
Neha Sharma.
-
This reply was modified 7 months, 2 weeks ago by Neha Sharma.
-
This reply was modified 7 months, 2 weeks ago by Neha Sharma.
This is a classic caching issue. Your customers are seeing a saved, older version of your site.
Tell them to hard refresh:
- On computer:
Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
- On phone: They’ll need to clear their browser’s cache and cookies in settings.
You should also check and clear your hosting’s server cache and any CDN (like Cloudflare) you might be using. This will likely solve it for good.
The website was upgraded from a standard hosting plan to a business hosting plan around the same time I started having problems, so it looks like one is the www version and the other is the non-www version. I will contact my hosting company to fix this and clear all the caches etc.
Thank you all.
Issue resolved, Thank you.
