Title: Some issues Last modified: August 3, 2019 --- # Some issues * Resolved [daniloz30](https://wordpress.org/support/users/daniloz30/) * (@daniloz30) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/) * Hey there, I’ve installed the NextGEN plugin on a client’s website and ran into 2 issues. First of all: My client wants to display a lot of pictures, but only 9 on each page. So the pagination is on. However, clicking on an image opens the images in a lightbox (which is exactly what is wanted) but then after clicking through 9 pictures the user needs to close the lightbox, click on the next page and re-open the first image. For a user that wants to click through all pictures thats a bit weird and possibly leads to somebody not clicking further than 9 pictures because they might oversee the pages. Is there a solution to that? Did I miss something? Ideally there would be an infinite scroll through the pages inside the lightbox. * The second issue I ran into is that the thumbnails are rendered weirdly. I want the thumbnails to be 1:1 squares but somehow it works on most of the pictures with some exceptions. Some pictures are rendered differently, destroying the layout. This occurs on portrait-format pictures most of the times. * Glad for any help I can get! Viewing 12 replies - 1 through 12 (of 12 total) * [gabyimagely](https://wordpress.org/support/users/gabyimagely/) * (@gabyimagely) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11805741) * Hi [@daniloz30](https://wordpress.org/support/users/daniloz30/) * We are happy to help. What lightbox Effect are you currently using? (you can check that on your Gallery settings). * “Simplelightbox” should be able to show all the photos of an existing gallery. Can you please check if the current version of our plugin is correct? (NextGen Gallery Version 3.2.10). * About the second issue Our Pro Gallery displays might help you to show landscape and portrait photos in the same gallery. * Since you mentioned thumbnails I guess is our Basic Thumbnail display view. In that particular case, if you have a landscape or portrait photos they will use the same cropping for both * The cropping it’s defined at “Customize display Settings” > “Override thumbnail settings”. * An alternative will be to adjust the cropping for each thumbnail. You can check more information here: [https://www.imagely.com/thumbnails-cropped-your-way/](https://www.imagely.com/thumbnails-cropped-your-way/) * Thread Starter [daniloz30](https://wordpress.org/support/users/daniloz30/) * (@daniloz30) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11812716) * Hey [@gabyimagely](https://wordpress.org/support/users/gabyimagely/) thank you for your fast reply! * I switched from Fancybox to Simplelightbox now, but the issue with the “pagination” still persists. * I can only cicle through 9 pictures, then I have to close the gallery and click on the next page. Isn’t there a way to scroll through all pictures of a gallery within the Lightbox? * The thumbnail settings were correct, however, the issue persisted with the weird cropping. I just deleted the picture that was causing the problem and now all thumbnails seem to look right. * In case this clarifies a bit – here’s the link of the website I am having problems with: [https://corneliaschwenner.de/fotogalerie/natur-und-landschaft/](https://corneliaschwenner.de/fotogalerie/natur-und-landschaft/) * [gabyimagely](https://wordpress.org/support/users/gabyimagely/) * (@gabyimagely) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11813262) * Hi [@daniloz30](https://wordpress.org/support/users/daniloz30/) * Thank you so much for sharing that link; we can see the behavior in your end. Nevertheless, it’s working correctly on my live testing site. * Let’s review your current environment information. Go to Gallery > Overview > Site details Copy and paste the information you find there. * Please, if possible share with us the current * Thread Starter [daniloz30](https://wordpress.org/support/users/daniloz30/) * (@daniloz30) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11816264) * Hey [@gabyimagely](https://wordpress.org/support/users/gabyimagely/), thank you for your help! I am using the german version, so I hope this helps. * ``` SITE DETAILS When contacting support, consider copying and pasting this information in your support request. It helps us troubleshoot more quickly. Server- Einstellungen Betriebssystem : Linux (64 Bit) Server : Apache Speicherverbrauch : 16.53 MByte MySQL Version : 5.6.44 SQL Modus : NO_ENGINE_SUBSTITUTION PHP Version : 7.2.19 PHP Safe Mode : Aus PHP Allow URL fopen : An PHP Memory Limit : 256 PHP Max Upload Größe : 8M PHP Max Post Größe : 8M PCRE Backtracking Limit : 4194304 PHP Max Script Execute Time : 60s PHP Exif Modul : Ja (V7.2.) PHP IPTC Modul : Ja PHP XML Modul : Ja Grafik-Bibliothek GD Version : bundled (2.1.0 compatible) FreeType Support : Ja FreeType Linkage : with freetype GIF Read Support : Ja GIF Create Support : Ja JPEG Support : Ja PNG Support : Ja WBMP Support : Ja XPM Support : Ja XBM Support : Ja WebP Support : Nein BMP Support : Ja JIS-mapped Japanese Font Support : Nein ``` * [gabyimagely](https://wordpress.org/support/users/gabyimagely/) * (@gabyimagely) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11817044) * Hi [@daniloz30](https://wordpress.org/support/users/daniloz30/) * Your configuration looks great. * I will probably increase these two: PHP Max Upload Größe : 8M PHP Max Post Größe: 8M * To these values: PHP Max Upload Size : 64M PHP Max Post Size : 65M * Let’s check if it is an existing conflict. * 1.- Temporarily deactivate all your plugins except NextGen Gallery. * 2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem. * 3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme. * Please let us know how it goes. * Thread Starter [daniloz30](https://wordpress.org/support/users/daniloz30/) * (@daniloz30) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11817177) * Heyx [@gabyimagely](https://wordpress.org/support/users/gabyimagely/) , thanks again for your help. I tried all the steps but nothing helped. I can only view 9 pictures, then have to close the gallery, navigate to the next page and view the next 9 pictures. * [gabyimagely](https://wordpress.org/support/users/gabyimagely/) * (@gabyimagely) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11817203) * Hi [@daniloz30](https://wordpress.org/support/users/daniloz30/) * During those testings try to open your gallery with another browser, be 100% sure that the cache is clear. Sometimes there is some “endurance” cache imposed by the hosting provider; you can also check that on “Must Use” plugins (plugins view). * Sometimes the old version of the scripts are still in place an can cause some issues. Please, let us know how it goes. * Thread Starter [daniloz30](https://wordpress.org/support/users/daniloz30/) * (@daniloz30) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11818419) * Hi [@gabyimagely](https://wordpress.org/support/users/gabyimagely/) * I tried just now, with Google Chrome and Safari, both caches clean, deactivated all plugins, tried – same issue. Changed to a standard theme (twenty nineteen), all plugins deactivated – still the same issue. * [gabyimagely](https://wordpress.org/support/users/gabyimagely/) * (@gabyimagely) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11824773) * Hi [@daniloz30](https://wordpress.org/support/users/daniloz30/) * Could you please share with us the current version of NextGen Gallery that you are using? * Please, check if you have any unusual rules in your “.htaccess” file or any other restriction on your server-side. * If the problem persists, we need to take some notes and escalate this conflict to our developers. We may need to deactivate plugins and switch the theme while troubleshooting temporarily. Would you feel OK with that?. * If so, please report this issue as a bug using this form: [https://www.imagely.com/report-bug/](https://www.imagely.com/report-bug/). Be as specific as possible and let them know Gaby referred you. * Note: do not forget to include this forum’s link. Many thanks! * Thread Starter [daniloz30](https://wordpress.org/support/users/daniloz30/) * (@daniloz30) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11826103) * Hi [@gabyimagely](https://wordpress.org/support/users/gabyimagely/) sure, the version I am currently using is version 3.2.10. * In the .htaccess file I could not find any unusual rule. * I would absolutely feel okay granting you access so you can check. * [Mihai Ceban](https://wordpress.org/support/users/mihaiimagely/) * (@mihaiimagely) * [6 years, 10 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11826955) * Hi [@daniloz30](https://wordpress.org/support/users/daniloz30/), * We are really sorry but it looks like Gaby may have missed the thing that even though SimpleLightbox would display all the **“loaded”** images from all the galleries that are included on a page, none of our lightbox effects would be able to AJAX load the images that aren’t yet loaded in the page for the paginated galleries. * Please let us know in case of any other questions * [gabyimagely](https://wordpress.org/support/users/gabyimagely/) * (@gabyimagely) * [6 years, 9 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11845995) * Hello [@daniloz30](https://wordpress.org/support/users/daniloz30/) * We have finally found the hidden setup that will allow you to load all the images into the lightbox Effect. It’s located at “Customize Display Settings” > Add Hidden Images. It should be set to “Yes”. * Please, let us know if that solves the problem. We are happy to help! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Some issues’ is closed to new replies. * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961) * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/) * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/) ## Tags * [layout](https://wordpress.org/support/topic-tag/layout/) * [pagination](https://wordpress.org/support/topic-tag/pagination/) * [thumbnails](https://wordpress.org/support/topic-tag/thumbnails/) * 12 replies * 3 participants * Last reply from: [gabyimagely](https://wordpress.org/support/users/gabyimagely/) * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/some-issues-51/#post-11845995) * Status: resolved