Title: Some random people cannot submit forms
Last modified: April 18, 2022

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# Some random people cannot submit forms

 *  Resolved [diegora](https://wordpress.org/support/users/diegora/)
 * (@diegora)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/some-random-people-cannot-submit-forms/)
 * Something really weird is happening
    Basic background: I have a basic site where
   people submit forms from time to time during “campaign times”. So like once or
   twice a month I get around 500 submissions, the gap between “campaigns” also 
   vary and can be as long as 2 months apart.
 * The problem started happening during our last 2 campaigns (so around mid-march).
   I started getting reports that some people were not able to submit the form, 
   even if they tried in multiple PCs/mobiles. Even though I never had this problem
   before (and I always used wpforms), I initially disregarded this as people with
   old outdated machines and people with little “internet knowledge”. Then we did
   a “big” campaing that had a little more than 1k submissions and the reports skyrocketed.
   I got dozens of reports of people not being able to submit a form. People sent
   me “video proof” of them clicking on the SUBMIT button and it would blink gray
   and immediatly go back to normal state as if waiting to be clicked again and 
   the form wasn’t submitted, also got a screenshot of a form with “The Form Was
   Unable To Submit. Please Contact The Site Administrator.” (translated) in red
   letters right before the form, although this was not present in most of the other
   videos/screenshots. People were reporting this problem using phones and desktops.
 * I NEVER had any report of this type before, people not being able to submit forms,
   and I’ve been using wpforms for more than a year without any problem of this 
   type.
    I also was NEVER able to reproduce this error by myself. I tried using
   multiple phones and desktops, different browsers, never had any problem to submit
   the form. I updated EVERYTHING in wordpress after the reports started arriving
   and it didn’t fix the issue. Reports still coming. Recaptcha (or any captcha)
   is not enabled. AJAX submission is disabled (always was). Anti-spam protection
   is currently disabled and didn’t solve the issue, it was originally enabled (
   default?). Site doesn’t have ANY Cache plugin. Tried disabling Wordfence and 
   it didn’t help. There is nothing in error_log or ERRORS in cPanel about this 
   or wordpress/wpforms. How can I even start to debug this? I have no idea how 
   to tackle this and I don’t even have errors to report, the site indicates no 
   errors of any kind. Is there some other debugging method inside wpforms so I 
   can monitor this? Is this a known issue that is happening with current version
   of wpforms that didn’t happen before?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Prashant Rai](https://wordpress.org/support/users/prashantrai/)
 * (@prashantrai)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/some-random-people-cannot-submit-forms/#post-15576242)
 * Hey [@diegora](https://wordpress.org/support/users/diegora/),
 * Thanks for contacting us!
 * The issue you’re facing is quite weird, when you get a chance, can you please
   share the form URL so I can take a closer look into the issue?
 * Kindly,
 *  [Prashant Rai](https://wordpress.org/support/users/prashantrai/)
 * (@prashantrai)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/some-random-people-cannot-submit-forms/#post-15593900)
 * Hey [@diegora](https://wordpress.org/support/users/diegora/),
 * We haven’t heard back from you in about a week, so I’m going to go ahead and 
   close this thread for now. But if you’d like us to assist further, please feel
   welcome to continue the conversation.
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Some random people cannot submit forms’ is closed to new replies.

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## Tags

 * [submit](https://wordpress.org/support/topic-tag/submit/)

 * 2 replies
 * 2 participants
 * Last reply from: [Prashant Rai](https://wordpress.org/support/users/prashantrai/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/some-random-people-cannot-submit-forms/#post-15593900)
 * Status: resolved