Title: Some users not recognised
Last modified: March 30, 2022

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# Some users not recognised

 *  Resolved [alain567](https://wordpress.org/support/users/alain567/)
 * (@alain567)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/some-users-not-recognised/)
 * We are still having ongoing issues with some users saying they are locked out
   from the site when we have tagged them appropriately.
 * I tested this myself and i was okay on the cxomputer but not on the phone.
 * Im just looking for pointers/suggestions on what could be causing this?

Viewing 1 replies (of 1 total)

 *  Plugin Support [mark l chaves](https://wordpress.org/support/users/mlchaves/)
 * (@mlchaves)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/some-users-not-recognised/#post-15509253)
 * Hey [@alain567](https://wordpress.org/support/users/alain567/),
 * We actually just replied to your OP. Can you read over that and see if it helps?
 * I’m going to close this post as a duplicate.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Some users not recognised’ is closed to new replies.

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## Tags

 * [duplicate](https://wordpress.org/support/topic-tag/duplicate/)

 * 1 reply
 * 2 participants
 * Last reply from: [mark l chaves](https://wordpress.org/support/users/mlchaves/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/some-users-not-recognised/#post-15509253)
 * Status: resolved