Something is wrong

  • Resolved dermotgarland

    (@dermotgarland)


    6 years, 3 months ago

    Hi, im hoping you can help me with my site. I keep getting this error message:

    Something is wrong. Response takes too long or there is JS error. Press Ctrl+Shift+J or Cmd+Shift+J on a Mac to see error in console or ask for free support.
    Instagram token is invalid or expired. Please reset token and sign-in again to get new one.
    Admin warning: there is one or more private user in this feed(). Their media won’t be displayed.

    Thanks you, Dermot

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Suzie

    (@suziekh)

    6 years, 3 months ago

    Hi,

    We are sorry for the inconvenience. Could you please try the following solution and see if helps?

    1. Visit Instagram.com from your web browser and revoke access of the plugin from here,
    2. Log out from the current account signed in to Instagram.com,
    3. Go back to the WordPress administrative dashboard of your website,
    4. Navigate to Instagram Feed WD > Settings page, then press Reset Access Token,
    5. After the page reloads, click Sign in with Instagram, and log in to your account.

    As the account is signed in, please create your feed using the same username, and check if it works this time.

    izzymb

    (@izzymb)

    6 years, 3 months ago

    I am having this exact same problem and despite carrying out these steps above I am continuing ato get this message

    Cannot get other user media. API shut down by Instagram. Sorry. Display only your media.

    Very frustrating

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    6 years, 3 months ago

    HI @izzymb,

    Please enter Instagram Feed WD > Settings page > Uninstall, then please install and activate the plugin and try to authenticate.

    Please make sure that in the same browser you are logged in with the right Instagram account and make sure that the account is public.

    If this also won’t help you then please let em know.

Viewing 3 replies - 1 through 3 (of 3 total)

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