Title: Something is wrong
Last modified: February 27, 2020

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# Something is wrong

 *  Resolved [dermotgarland](https://wordpress.org/support/users/dermotgarland/)
 * (@dermotgarland)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/something-is-wrong-23/)
 * Hi, im hoping you can help me with my site. I keep getting this error message:
 * Something is wrong. Response takes too long or there is JS error. Press Ctrl+
   Shift+J or Cmd+Shift+J on a Mac to see error in console or ask for free support.
   
   Instagram token is invalid or expired. Please reset token and sign-in again to
   get new one. Admin warning: there is one or more private user in this feed().
   Their media won’t be displayed.
 * Thanks you, Dermot
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsomething-is-wrong-23%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Suzie](https://wordpress.org/support/users/suziekh/)
 * (@suziekh)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/something-is-wrong-23/#post-12498720)
 * Hi,
 * We are sorry for the inconvenience. Could you please try the following solution
   and see if helps?
 * 1. Visit [Instagram.com](https://www.instagram.com/) from your web browser and
   revoke access of the plugin [from here](https://www.instagram.com/accounts/login/?next=/accounts/manage_access/),
   
   2. Log out from the current account signed in to [Instagram.com](https://www.instagram.com/),
   3. Go back to the WordPress administrative dashboard of your website, 4. Navigate
   to Instagram Feed WD > Settings page, then press Reset Access Token, 5. After
   the page reloads, click Sign in with Instagram, and log in to your account.
 * As the account is signed in, please create your feed using the same username,
   and check if it works this time.
 *  [izzymb](https://wordpress.org/support/users/izzymb/)
 * (@izzymb)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/something-is-wrong-23/#post-12520735)
 * I am having this exact same problem and despite carrying out these steps above
   I am continuing ato get this message
 * Cannot get other user media. API shut down by Instagram. Sorry. Display only 
   your media.
 * Very frustrating
 *  Plugin Support [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/)
 * (@zhannak)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/something-is-wrong-23/#post-12532335)
 * HI [@izzymb](https://wordpress.org/support/users/izzymb/),
 * Please enter Instagram Feed WD > Settings page > Uninstall, then please install
   and activate the plugin and try to authenticate.
 * Please make sure that in the same browser you are logged in with the right Instagram
   account and make sure that the account is public.
 * If this also won’t help you then please let em know.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Something is wrong’ is closed to new replies.

 * ![](https://ps.w.org/wd-instagram-feed/assets/icon-256x256.png?rev=2140072)
 * [10WebSocial](https://wordpress.org/plugins/wd-instagram-feed/)
 * [Support Threads](https://wordpress.org/support/plugin/wd-instagram-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/wd-instagram-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wd-instagram-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wd-instagram-feed/reviews/)

 * 3 replies
 * 4 participants
 * Last reply from: [Zhanna Khachatryan](https://wordpress.org/support/users/zhannak/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/something-is-wrong-23/#post-12532335)
 * Status: resolved