Dear @bcoday302,
Thanks for sharing your feedback. Sorry to hear that you had an unpleasant experience with the MetForm Plugin.
I’ve received a ticket regarding the same issue on our support center and have already responded with instructions to address your concerns. Please follow those instructions for resolving the issue. I’m confident that by following those steps, your problem will be resolved. If, for any reason, you don’t find a solution, please do not hesitate to reply to our Support Center. We are committed to providing assistance as swiftly as possible.
But, a great matter of sorrow that you have rated our plugin as one star without consulting us further which is not expected. I am expecting that you will change the rating after getting the solution.
Looking forward to your valuable response and we are always here to assist you. Your patience & cooperation in this matter are greatly appreciated.
Best Regards,
Reju
Dear @bcoday302,
I hope you are doing well. Following the ticket raised on our Support Center and conducting a thorough examination of your form using the provided URL (https://theshepherdsstaff.com/hiring/search-process/), I’m delighted to inform you that it now submits successfully without any issues. It’s truly satisfying to witness the effectiveness of our suggestions.
However, I must address the fact that you’ve given us a 1-star review here. It’s important to recognize that a one-star review can significantly impact our reputation. I hope you understand this. Since you got the solution, I kindly request an adjustment in the rating from 1 star to 5 stars here. Your patience & cooperation in this matter are greatly appreciated.
Best Regards,
Reju
Reju,
I apologize for not responding sooner. I keep a very busy schedule. I run a small company that relies on new clients to prosper. One of the main ways that we develop new clients is the contact form on our website. The web designer that created our current page installed a free version of Metform that worked well for a while but then we began to hear reports from potential clients that the form would not submit. We spent a long time trying to troubleshoot the situation which ultimately led us to install the paid version of the plugin. It’s been running well for about a week – as far as we can tell.
I don’t mind paying for tech that works and I admit that we should have been doing this from the start. The review is based on my experience with the free version which ultimately was unsatisfactory. I’m happy to adjust my review after a sufficient length of time of performance as expected with the paid version.
I’m not sure how many times that you’ve emailed me about changing my review but let’s make this the last time for this year. I would welcome a reminder for next year and, if we have not moved to an alternative form, I’ll post a much better rating for this plugin.
Thanks.
Dear @bcoday302,
I hope you’re doing well, and thank you for your valuable reply. I want to assure you that our plugin operates smoothly without any issues. However, such problems may arise due to conflicts with third-party themes or plugins. Additionally, cache issues can also be a factor at times.
Nevertheless, I’m pleased to hear that you’ve found a solution. Please continue using our plugin, and I trust you won’t encounter any further issues. Additionally, I hope you’ll consider updating your review and rating after experiencing the benefits of our plugin. If you require further assistance with our plugin, please don’t hesitate to contact us.
Best Regards,
Reju
