Title: “Something went wrong” Error After Payment
Last modified: January 12, 2021

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# “Something went wrong” Error After Payment

 *  Resolved [twowithink](https://wordpress.org/support/users/twowithink/)
 * (@twowithink)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/something-went-wrong-error-after-payment/)
 * After a customer complaint about this issue, I placed an order using my credit
   card info (not PayPal).
 * I filled out all of the information and clicked on Visa underneath the PayPal
   button. Made sure to check the terms and conditions, and after submitting, I 
   received pop up box saying “Something went wrong. We’ll take you back to check
   out so you can try again.”
 * There is a “Try Again” button, which I clicked and it immediately took me to 
   PayPal guest check out.
 * Any thoughts on what is causing this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsomething-went-wrong-error-after-payment%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Benjamin, SkyVerge Support](https://wordpress.org/support/users/benjaminskyverge/)
 * (@benjaminskyverge)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/something-went-wrong-error-after-payment/#post-13904375)
 * Hi @twowithink,
 * Thanks for writing to us about Braintree for WooCommerce! I’m sorry to hear that
   the plugin isn’t working as expected. I am happy to help with this. 🙂
 * As a first troubleshooting step, I’d like to try to rule out a theme conflict
   causing the issue here. Would you please temporarily switch to a default theme,
   such as Storefront or Twenty Nineteen, and let me know if the issue persists?
 * Cheers,
    Benjamin
 *  Thread Starter [twowithink](https://wordpress.org/support/users/twowithink/)
 * (@twowithink)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/something-went-wrong-error-after-payment/#post-13908276)
 * Hi,
 * This was not a theme conflict situation. It seems to have resolved, so possibly
   it was just a temporary PayPal glitch???
 * Thanks.
 *  [Benjamin, SkyVerge Support](https://wordpress.org/support/users/benjaminskyverge/)
 * (@benjaminskyverge)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/something-went-wrong-error-after-payment/#post-13912344)
 * Hi [@twowithink](https://wordpress.org/support/users/twowithink/),
 * Well, that’s good news, I think! 🙂 I’m really not sure what would have caused
   it based on this. I’m so glad to hear that it’s working!
 * Is there anything else I can help with?
 * Cheers,
    Benjamin

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘“Something went wrong” Error After Payment’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-paypal-powered-by-braintree/assets/icon-
   256x256.png?rev=3234800)
 * [Braintree for WooCommerce Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Benjamin, SkyVerge Support](https://wordpress.org/support/users/benjaminskyverge/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/something-went-wrong-error-after-payment/#post-13912344)
 * Status: resolved