Title: Something wrong with the notification email function.
Last modified: July 18, 2024

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# Something wrong with the notification email function.

 *  Resolved [raymondlv](https://wordpress.org/support/users/raymondlv/)
 * (@raymondlv)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/something-wrong-with-the-notification-email-function/)
 * There is something wrong today for the notification email. My website is build
   on wordpress and use the WP Mail SMTP plugin to send the order notification email.
 * And today I found that some of the email address can not receive the notification
   email.
 * For example, when I only set 1 email ([info@xx.com](https://wordpress.org/support/topic/something-wrong-with-the-notification-email-function/info@vadania.com?output_format=md))
   on the receiver blank, there will be no email received.
 * And when I type 2 email address ([info@xx.com](https://wordpress.org/support/topic/something-wrong-with-the-notification-email-function/info@vadania.com?output_format=md),
   [xxx2@xx.com](https://wordpress.org/support/topic/something-wrong-with-the-notification-email-function/xxx2@vadania.com?output_format=md)),
   only [xxx2@xxx.com](https://wordpress.org/support/topic/something-wrong-with-the-notification-email-function/xxx2@vadania.com?output_format=md)(
   2nd email) can receive the notification email. (I had try [xxx2@xx.com](https://wordpress.org/support/topic/something-wrong-with-the-notification-email-function/xxx2@xx.com?output_format=md),
   info@xx.com, exchage the email position, then only the [info@xx.com](https://wordpress.org/support/topic/something-wrong-with-the-notification-email-function/info@xx.com?output_format=md)
   can receive the notification, which mean the 2nd postion can receive)
 * When I type 3 email address(info@xxx.com,xx2@xxx.com,xx3@xx.com) on the receiver
   blank, The 1st and 3rd email can received notification, but the 2nd can not.
 * the same as when I exchange the postion for the 1,2,3 postion, the 2nd email 
   can not receive.
 * That’s weried. Please help

Viewing 1 replies (of 1 total)

 *  [Nukak Asanansi](https://wordpress.org/support/users/nasanansi/)
 * (@nasanansi)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/something-wrong-with-the-notification-email-function/#post-17899517)
 * Hi [@raymondlv](https://wordpress.org/support/users/raymondlv/),
 * Thanks for reaching out and I’m sorry about the issue you are facing.
 * Please know that the purpose of WP Mail SMTP is to help with email delivery by
   ensuring your email lands in inboxes instead of spam folders or being rejected
   by the server.
 * The email content, subject, recipient’s email address, however, are fully controlled
   by the plugin that WP Mail SMTP helps to deliver the emails like your contact
   forms, order notifications, password resets, etc.
 * Since some of the emails are getting delivered, the issue you are facing is most
   likely not from our plugin. Just to confirm, please try sending a test email 
   by going to **WP Mail SMTP** > **Tools**.
 * If the email works fine, then the issue isn’t from WP Mail SMTP.
 * In that case, please contact the support team for the plugin where you are entering
   these recipient emails. They should be able to help investigate what’s going 
   on around the scenario you described.
 * I hope this helps. Thanks 🙂

Viewing 1 replies (of 1 total)

The topic ‘Something wrong with the notification email function.’ is closed to new
replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
 * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Nukak Asanansi](https://wordpress.org/support/users/nasanansi/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/something-wrong-with-the-notification-email-function/#post-17899517)
 * Status: resolved