• Resolved bidiesman

    (@bidiesman)


    Hello,
    I’m using litespeed plugin and litespeed webserver. I’m very very happy about the performance.

    Still, I’m experiencing a very big issue.
    sometime and for no specific reason:

    • web page is halfy loading and get stuck. even a refresh does nothing.
    • image and javascript can’t be downloaded to finalize to render the page. Customer is therefore block and can’t finalise his shopping on the webshop
    • it can happen on first time user browsing the webshop or on my phone or iPad I use often to search for products. and always in a woocommerce product or catalog page. never on homepage
    • see here:
      lsws issue

      I do use most of the optimization LS is providing (minifying, image cache,…etc..)

      It is very hard for me to find a solution to reproduce de bug 100% and therefore being able to analyse it with the google chrome console.

      Does anybody from the LS team has an idea what may cause this issue? and what should I try in order to investigate?

    • This topic was modified 5 years, 9 months ago by bidiesman.
    • This topic was modified 5 years, 9 months ago by bidiesman.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Does that always/only happen to iPhone/iPad Safari ?

    if you export current setting and reset to default , does it work ?

    I noticed in some case , Safari doesn’t like long header, if you have JS push and CSS push , please try disable it , and see how it goes

    Best regards,

    Thread Starter bidiesman

    (@bidiesman)

    Hi
    that is a fast reply.
    nope also happening on my iPhone with google Chrome which i’m using the most.

    reset to default is something I would like to avoid. I’m not a fan of this reset all and try from scratch. Especially when things are finely tuned.

    I rather try and dig in more precise test like the one you are proposing.
    I just disable css and JS push for now.
    what about image not rendering? will this be also linked to css/js blocking? if not then it’s something else?

    can this be a theme issue?
    or a js file not be minified?

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    happening on my iPhone with google Chrome which i’m using the most.

    that’s same thing , all browser on iOS are using Safari’s core engine, just with different “skin”, due to Apple’s restriction

    reset to default is something I would like to avoid. I’m not a fan of this reset all and try from scratch. Especially when things are finely tuned.

    that’s what I mean to export it first ,then you can import back your setting afterwards, with default setting we can at least to determinate if it’s like server-side issue or plugin-side issue for next step.

    Best regards,

    Hi,
    I have the exact same problem. It started with version 3.3.x and still persists. Therefore I’m currently staying at 3.2.4.

    I’m still not able to figure out, what causes the issue. I tried different settings but the issue still appears sometimes.

    A look at the developer console shows the crash appearing when loading external scripts like adsense. The loading of the script stuck at “pending”, the website doesn’t finish loading and the tab even crashes. The issue happens on all systems and all browsers.

    • This reply was modified 5 years, 9 months ago by steffeen84.
    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    @steffeen84 please create a separated topic for your issue

    Best regards,

    Thread Starter bidiesman

    (@bidiesman)

    Sorry for my very late reply.
    Instead of default settings, would it be possible to simply deactivate
    -css minification
    -js minification first in order to investigate?
    do you have any more precise idea what can be the source of this rendering blocking?

    can this issue be related to cloudflare? (free version)

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    reset is easier and fast step, that’s why I asked you export your setting first before reset , but you can try disable JS/CSS ones first and see how it goes

    I don’t know at this moment , I can not even determinate if it’s server issue or LSCWP issue without you do test for me

    it’s highly unlikely this is CF-related issue , but as to have a clean environment you could disable CF for the time being.

    Best regards,

    Thread Starter bidiesman

    (@bidiesman)

    Hi there,
    finally I did what you asked me and it seems to work.
    I think the issue is coming from the following settings:

    page optimization->media->Lazy Load settings and also Lquid settings.
    currently I keep these settings deactivated and I did change the color of “Responsive Placeholder Color”
    Therefore I will investigate if that color I choose will appear or not when I will do my next test.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Please keep me posted

    Best regards,

    Thread Starter bidiesman

    (@bidiesman)

    🙂
    issue seems to be solved.

Viewing 10 replies - 1 through 10 (of 10 total)

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