Sometimes getting an ‘Internal Error’ Message

  • Resolved mattypartridge17

    (@mattypartridge17)


    4 years, 9 months ago

    Hi,

    I recently built https://thursfieldstax.co.uk and it’s hosted with an external company my client uses.

    Since switching the site over to their hosting (I built the site using Linux hosting from Ionos, then downloaded all the files and database and added them to the new hosting) the website sometimes shows an error page when clicking from Google, sometimes when clicking around the site too. I’ve played around with some of the settings in the plugin but I am not sure what’s causing the issue here. Is it an SSL issue? The hosting provider is not cooperating and I cannot get the FTP details.

    Thanks,

    Matt

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    4 years, 9 months ago

    It doesn’t sound like an ssl issue. I recommend to install the WP Debugging plugin. Then you can check what the error is.

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    4 years, 9 months ago

    If you can post a screenshot of the error, we might be able to tell more.

    Thread Starter mattypartridge17

    (@mattypartridge17)

    4 years, 9 months ago

    Hi,

    Thanks for your response. I will try the debugging plugin 🙂 I can’t see a way to attach a screenshot on here.

    Plugin Author Mark

    (@markwolters)

    4 years, 9 months ago

    Hi @mattypartridge17,

    you can upload the screenshot to an image sharing site and post the link here, or copy the error directly in this text field.

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    4 years, 9 months ago

    I’m closing this thread as we don’t have enough information to investigate. If there’s more information, please feel free to start a new topic. We’re happy to help.

Viewing 5 replies - 1 through 5 (of 5 total)

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