Title: Sorry, error displaying default_shortcode shortcode.
Last modified: May 29, 2017

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# Sorry, error displaying default_shortcode shortcode.

 *  Resolved [immujune30](https://wordpress.org/support/users/immujune30/)
 * (@immujune30)
 * [9 years ago](https://wordpress.org/support/topic/sorry-error-displaying-default_shortcode-shortcode/)
 * After upgrading to the latest version of WordPress. The CPT UI shortcodes are
   not working displaying the following error.
 * “Sorry, error displaying default_shortcode shortcode.”
 * The website link is: [https://lavalleecentre.com/massage/](https://lavalleecentre.com/massage/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [9 years ago](https://wordpress.org/support/topic/sorry-error-displaying-default_shortcode-shortcode/#post-9177518)
 * Which plugin did you update? The free CPTUI plugin, or CPTUI-Extended specifically.
   Also what version to what version?
 * Some more info request: the shortcode being used in this case, and if you’ve 
   done anything around customizing templates.
 * The message is coming from the error.php template file, and should only get loaded
   if the plugin can’t find any other, more appropriate template file.
 *  Thread Starter [immujune30](https://wordpress.org/support/users/immujune30/)
 * (@immujune30)
 * [9 years ago](https://wordpress.org/support/topic/sorry-error-displaying-default_shortcode-shortcode/#post-9178663)
 * When I update my CPTUI plugins from the following versions respectively
 * Custom Post Type UI Extended From 1.2.1 to 1.3.1
 * Custom Post Type UI From 1.3.5 to 1.5.3
 * It worked flawlessly.
 * When I update WordPress core from 4.6.6 to 4.7.5 the shortcode problem raised.
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [9 years ago](https://wordpress.org/support/topic/sorry-error-displaying-default_shortcode-shortcode/#post-9179828)
 * Hmm, not aware of any compatibility issues with WP version. For some reasons 
   it’s not finding the intended template.
 * Can you confirm what files are located in `/wp-content/plugins/cptui-extended/
   templates/` ? That’s where the files should be, including the `error.php` file
   that’s presently being loaded for some reason.
 * You also didn’t answer my question about any sort of customizing template files.
   Even something like renaming the file would be a potential issue.
 *  Thread Starter [immujune30](https://wordpress.org/support/users/immujune30/)
 * (@immujune30)
 * [9 years ago](https://wordpress.org/support/topic/sorry-error-displaying-default_shortcode-shortcode/#post-9182011)
 * Thanks Michael for the quick response.
 * We have not made any changes in plugin.
 * the current plugin ( version 1.3.1 ) template folder holding the following files
   
   edd.php error.php list.php page.php posts.php post-type.php single.php slider.
   php taxonomy-list.php woo.php
 * In the old version of the plugin(1.2.1) before the update, there is no post-type.
   php file in the templates folder.
 * And I cannot able to select the options like ‘ featured_image,order_by ‘ etc 
   in the shortcode from the backend editor by clicking the button “CPTUI”
    “The
   shortcode to embed” dropdown value is None all time.
 * The current shortcode for the page
    [https://lavalleecentre.com/massage/](https://lavalleecentre.com/massage/)
   is as follows [cptui cptui_posttype=”treatment” cptui_shortcode=”default_shortcode”
   cptui_shortcode_id=”666″ featured_image=”on” order_by=”title” order=”ASC” taxonomy-
   category=”Massage”][/cptui]
 * any changes in the shortcode format?
 * I guess there is a problem with shortcode generator.
 * another question, I can see the latest version of the plugin is 1.4.3 ([http://docs.pluginize.com/article/42-changelog](http://docs.pluginize.com/article/42-changelog))
 * why didn’t I get the plugin update notification from my WordPress backend?
    -  This reply was modified 9 years ago by [immujune30](https://wordpress.org/support/users/immujune30/).
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [9 years ago](https://wordpress.org/support/topic/sorry-error-displaying-default_shortcode-shortcode/#post-9182105)
 * If you haven’t applied your license key, or are using a license key acquired 
   before the start of December 2016, you’re probably not getting notified of available
   updates. An example of an old license key will start with “wc_” from when Pluginize
   was WooCommerce based. In December we switched to EasyDigitalDownloads.
 * No changes were made to the shortcode format.
 * I still don’t have a great answer for what’s going on with the template loading.
   It should be loading the posts.php file, from everything I can see in the CPTUI-
   Extended core code.
 * At this point, I think we should take this debugging off the public forum here.
   Can you contact our support via the form found at [https://pluginize.com/contact/](https://pluginize.com/contact/)?
   Use “Technical Support” for the reason, and please provide a link to this forum
   thread in the message so we can keep things organized.
 *  Thread Starter [immujune30](https://wordpress.org/support/users/immujune30/)
 * (@immujune30)
 * [9 years ago](https://wordpress.org/support/topic/sorry-error-displaying-default_shortcode-shortcode/#post-9186159)
 * Hey Mic,
 * Thanks for the advice to get support from the Pluginize Team.
 * They are awesome and addressed the issue by upgrading my plugin to the latest
   version ie 1.4.3 it solved all the shortcode related issues and working great
   in the backend.
 * Cheers!
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [9 years ago](https://wordpress.org/support/topic/sorry-error-displaying-default_shortcode-shortcode/#post-9187216)
 * Glad we could help.

Viewing 7 replies - 1 through 7 (of 7 total)

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## Tags

 * [shortcode](https://wordpress.org/support/topic-tag/shortcode/)
 * [shortcode not working](https://wordpress.org/support/topic-tag/shortcode-not-working/)

 * 7 replies
 * 2 participants
 * Last reply from: [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/sorry-error-displaying-default_shortcode-shortcode/#post-9187216)
 * Status: resolved