Title: SpamFireWall Error
Last modified: October 6, 2019

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# SpamFireWall Error

 *  Resolved [marilynutz](https://wordpress.org/support/users/marilynutz/)
 * (@marilynutz)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/spamfirewall-error/)
 * Hi,
    Yesterday I received the following error “SpamFireWall is activated for 
   your IP…” I looked at your previous support on this and uninstalled and reinstalled
   the Clean Talk plugin. Things seemed better yesterday, but now again this morning
   I am getting the same error. Please tell me how to fix this. I have people looking
   at the site because I’ve been featured in an article and I don’t want them to
   leave because of this error. Thank you, Marilyn
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fspamfirewall-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/spamfirewall-error/#post-12003432)
 * Hello, [@marilynutz](https://wordpress.org/support/users/marilynutz/).
 * The SpamFireWall option of the CleanTalk plugin blocks only well known spam IP
   addresses.
 * Thus your visitors were using either TOR browser, a VPN service of spam networks
   or were spammers. If you want to allow them to visit your website, disable SpamFireWall.
 * To disable the option, do this:
    WordPress Admin Page —> Settings —> Anti-Spam
   by CleanTalk —> disable “SpamFireWall” —> Save Changes.
 * Did it help?
 *  [centrald777](https://wordpress.org/support/users/centrald777/)
 * (@centrald777)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/spamfirewall-error/#post-12009367)
 * I am having a problem with my firewall. I don’t know where to create support 
   ticket, can’t find a link anywhere. I hope this is the correct place.
 * I run a blog where people send me articles for publishing ([https://www.centraldesermones.com](https://www.centraldesermones.com)).
   Some of my contributors are telling me that they can’t access their account because
   the firewall has identified them as spam. Can email addresses be whitelisted?
   Can’t seem to find that option anywhere. How do I fix this issue?
 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/spamfirewall-error/#post-12009428)
 * Hello, [@centrald777](https://wordpress.org/support/users/centrald777/)
 * Thanks for reaching us. This question is about the CleanTalk service.
 * Any premium or non-plugin questions, as per forum rules, need to be asked at 
   [support@cleantalk.org](https://wordpress.org/support/topic/spamfirewall-error/support@cleantalk.org?output_format=md)
   or you could open the Ticket in a private ticket system: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * We look forward to answering your questions there.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘SpamFireWall Error’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti Spam for Contact Forms, Comments & Online Stores - CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

## Tags

 * [spamfirewall](https://wordpress.org/support/topic-tag/spamfirewall/)

 * 3 replies
 * 4 participants
 * Last reply from: [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/spamfirewall-error/#post-12009428)
 * Status: resolved