Title: Special Characters Causing Error
Last modified: January 23, 2018

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# Special Characters Causing Error

 *  Resolved [commexjimmy](https://wordpress.org/support/users/commejimmy/)
 * (@commejimmy)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/special-characters-causing-error/)
 * Your plugin is giving errors is the name of the “product” has a special character
   OR if the buyer/donor adds a decimal place in the purchase/donation…. I removed
   the special characters in the name of the products but have no way to ask a random
   donor/buyer to not add special character, like a decimal, to the donation/purchase.
 * The last error a donor game me is:
 * “There was an error with the credit card transaction. Error details below:
    Invalid
   item price:”
 * Thanks much-
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fspecial-characters-causing-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/special-characters-causing-error/#post-9894811)
 * Hi [@commejimmy](https://wordpress.org/support/users/commejimmy/).
 * First of all, are you using the latest version of the plugin? The reason I’m 
   asking is because special characters in product names issue has been fixed few
   versions back. If you are using the latest version (which is 1.7.2 at the moment),
   can you specify which special characters are causing the issue?
 * Also, please specify what you mean by “decimal place in the purchase/donation”.
   I just tested it on the page you provided and following values are working just
   fine: 1,200 (which is one thousand two hundreds) and 12.50 (which is twelve dollars
   50 cents).
 * Last, but not least – since you’re using autoptimize plugin, please clear its
   cache every time you update a plugin (Stripe Payments included), otherwise it
   might produce unpredictable results.
 *  Thread Starter [commexjimmy](https://wordpress.org/support/users/commejimmy/)
 * (@commejimmy)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/special-characters-causing-error/#post-9894892)
 * Thanks for the quick response. I will have to ask the donor who reported it that
   specific question exactly what he put in there. He just went to work so I will
   be back to you a bit later(most likely in about 12 hours). Thanks much.
 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/special-characters-causing-error/#post-9894918)
 * Sure, please do it when time suits.
 * If I be able to reproduce the bug, it will be fixed in upcoming version (which
   will be coming shortly if it contains a bugfix like this).
 *  Thread Starter [commexjimmy](https://wordpress.org/support/users/commejimmy/)
 * (@commejimmy)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/special-characters-causing-error/#post-9896475)
 * Looks like all is working now. Thanks again for the very prompt reply Alexander.
 * Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Special Characters Causing Error’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [commexjimmy](https://wordpress.org/support/users/commejimmy/)
 * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/special-characters-causing-error/#post-9896475)
 * Status: resolved