Title: Square breaks checkout process when enabled Last modified: November 22, 2019 --- # Square breaks checkout process when enabled * Resolved [suffa01](https://wordpress.org/support/users/suffa01/) * (@suffa01) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/) * For the past couple of days if square is enabled as a payment option you cannot complete the checkout process on my site. On the first step when you click next nothing happens. As soon as you disable square the checkout process works. * We have updated all plugins, theme and woocommerce/wordpress. Tried uninstalling square and reinstalling to latest version. Disconnected square and reconnected. Nothing works. * Any ideas what has happened to square in past couple of days? Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Support [Ryan Ray](https://wordpress.org/support/users/ryanr14/) * (@ryanr14) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12162356) * Hi [@suffa01](https://wordpress.org/support/users/suffa01/), * Could you enable logging under WooCommerce > Settings > Payments and select Manage next to Square. Then at the bottom of those settings you’ll see a checkbox to enable Logging. * Link to image: [https://cld.wthms.co/t7saqj](https://cld.wthms.co/t7saqj) * Then if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Square log for every day that logging is enabled. Pick the appropriate day to find that days logs. * Would you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Thanks, this info will be helpful in troubleshooting your issues. * Thread Starter [suffa01](https://wordpress.org/support/users/suffa01/) * (@suffa01) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12162661) * I had a look at the square logs and there is nothing out of the ordinary. Just the typical “refresh token” messages. * With further testing I found that if I disable multi-step checkout and set to a single page checkout then my site will work with square enabled. * Plugin Support [Ryan Ray](https://wordpress.org/support/users/ryanr14/) * (@ryanr14) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12166185) * Hi [@suffa01](https://wordpress.org/support/users/suffa01/), * Oh ok, good find. I’m not sure why Square itself would break the multi-step checkout and other payment methods would work. Would the plugin/theme you were using to create that have logging as well? Perhaps there would be a clue there. * Thread Starter [suffa01](https://wordpress.org/support/users/suffa01/) * (@suffa01) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12166241) * The site uses oceanwp and elementor ill take a look if I can produce some other logs. It’s weird that it started happening as there were no plugin or theme updates that were done on the day it decided to stop working. The only thing for certain is that when square is enabled you cant continue through the multi- step checkout. * Plugin Support [Ryan Ray](https://wordpress.org/support/users/ryanr14/) * (@ryanr14) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12170770) * Hi [@suffa01](https://wordpress.org/support/users/suffa01/), * Thanks for continuing to dig in. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Thread Starter [suffa01](https://wordpress.org/support/users/suffa01/) * (@suffa01) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12178989) * ``` ### WordPress Environment ### WordPress address (URL): https://led86.com.au Site address (URL): https://led86.com.au WC Version: 3.8.0 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: 5.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.10 (Debian) PHP Version: 7.0.33-1~dotdeb+8.1 - We recommend using PHP version 7.2 or above for greater performance and security. 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #171 - /store Cart: #1863 - /cart Checkout: #1864 - /checkout My account: #1865 - /my-account Terms and conditions: #2461 - /sales-returns-and-refunds ### Theme ### Name: OceanWP Version: 1.7.3 Author URL: https://oceanwp.org/about-me/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php /home/179421.cloudwaysapps.com/vyjfnkzzmf/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-footer.php /home/179421.cloudwaysapps.com/vyjfnkzzmf/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-header.php /home/179421.cloudwaysapps.com/vyjfnkzzmf/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce3.7/emails/email-order-details.php /home/179421.cloudwaysapps.com/vyjfnkzzmf/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce3.7/emails/email-order-items.php /home/179421.cloudwaysapps.com/vyjfnkzzmf/public_html/wp-content/plugins/yith-woocommerce-email-templates-premium/templates/emails/woocommerce2.5/emails/email-styles.php oceanwp/woocommerce/loop/loop-start.php /home/179421.cloudwaysapps.com/vyjfnkzzmf/public_html/wp-content/plugins/yith-woocommerce-advanced-reviews-premium/templates/ywar-rating.php version 3.1.0 is out of date. The core version is 3.6.0 oceanwp/woocommerce/single-product/title.php Outdated Templates: ❌ Learn how to update ### Square ### Environment: Production Tokenization Enabled: ✔ Debug Mode: Save to Log ### Action Scheduler ### Complete: 1,344 Oldest: 2019-10-27 04:09:32 +0000 Newest: 2019-11-26 23:04:23 +0000 Pending: 3 Oldest: 2019-11-27 00:04:23 +0000 Newest: 2019-12-03 00:26:41 +0000 Canceled: 58 Oldest: 2019-11-01 09:40:11 +0000 Newest: 2019-11-28 11:47:30 +0000 In-progress: 0 Oldest: – Newest: – Failed: 3 Oldest: – Newest: – ``` * [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/) * (@optimizingmatters) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12179670) * Could be due to Autoptimize optimizing the JS, try if unticking the “also optimize cart/ checkout”-option fixes things? * Plugin Support [Ryan Ray](https://wordpress.org/support/users/ryanr14/) * (@ryanr14) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12179704) * Hi [@suffa01](https://wordpress.org/support/users/suffa01/), * Thanks for that system status, after looking at that and the site there seems to be some sort of JavaScript error/conflict happening here. * Link to image: [https://cld.wthms.co/0R8DkK](https://cld.wthms.co/0R8DkK) * Sometimes a delete/reinstall could help, but I think perhaps in this case something loading on the checkout page stop the DOM from loading the WC_Square_Payment_Form_Handler JavaScript. Which perhaps this is coming from a setting in the Auto Optimize plugin? I assume maybe it has a way to minify and/or combine JavaScript that could be causing issues? * Thread Starter [suffa01](https://wordpress.org/support/users/suffa01/) * (@suffa01) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12187603) * I think its the Autooptimize pluging causing the issue. I’ve disabled it and can run multistep checkout again. Thanks all. * [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/) * (@optimizingmatters) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12187607) * Well, you could always keep AO active and simply untick the “also optimize cart/ checkout”-option 🙂 * Thread Starter [suffa01](https://wordpress.org/support/users/suffa01/) * (@suffa01) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12187815) * Ill give that a try, thanks 🙂 * [con](https://wordpress.org/support/users/conschneider/) * (@conschneider) * Engineer * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12189469) * > Ill give that a try, thanks 🙂 * Let us know how it goes :). * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12212905) * Hi there, * We haven’t heard from you in a while so I’ll be marking this thread as resolved. * Feel free to open a new thread and link to this one if you have further questions though. * Have a wonderful day ahead! Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Square breaks checkout process when enabled’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 13 replies * 5 participants * Last reply from: [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/square-breaks-checkout-process-when-enabled/#post-12212905) * Status: resolved