Square not syncing – Locations Empty

  • Resolved formulabroun

    (@formulabroun)


    3 years, 6 months ago

    Hi,

    My woocommerce square plugin isn’t working. Customers are unable to purchase because I cannot select the location. Here’s what I’ve tried so far. Deactiving/Reactivating, Reinstalling, Disconnecting then reconnecting, Disabling themes and all unrelated plugins and Downgrading to 3.1.0. This is what my log looks like. The last sync was on September 30th

    11-23-2022 @ 11:59:16 - Could not retrieve business locations.
11-23-2022 @ 12:00:10 - Request
 Request
method:
uri: listCustomers
user-agent: WooCommerce-Square/3.3.0 (WooCommerce/7.1.0; WordPress/6.1.1)
headers: Array
(
)
body:
duration: s

11-23-2022 @ 12:00:10 - Response
 Response
code:
message:
headers:
    • This topic was modified 3 years, 6 months ago by formulabroun.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter formulabroun

    (@formulabroun)

    3 years, 6 months ago

    Disabling Cloudflare proxy now to see if thats an issue

    anastas10s

    (@anastas10s)

    3 years, 6 months ago

    Hi there @formulabroun 👋

    My woocommerce square plugin isn’t working. Customers are unable to purchase because I cannot select the location.

    Thanks for reaching out. Happy to help you with this!
    I understand the location field is greyed out, correct?

    This is commonly caused by a communication issue between servers.

    Disabling Cloudflare proxy now to see if thats an issue

    After disabling Cloudflare proxy, are you able to see the options for selecting a location, under WooCommerce > Settings > Integrations tab, or otherwise?

    Meanwhile, I understand that a plugin other than WooCommerce Square is used at the site’s checkout (screenshot linked here). In order to investigate further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support. 

    Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    Looking forward to hearing from you!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    3 years, 6 months ago

    Hey there! 👋

    Since we haven’t heard back from you in a while, I’m marking this as resolved – we’ll be here if/when you’re ready.

    Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)

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