Title: Square Payment Failed Authorization error: GENERIC_DECLINE Last modified: June 14, 2022 --- # Square Payment Failed Authorization error: GENERIC_DECLINE * Resolved [Robertmurdock](https://wordpress.org/support/users/robertmurdock153/) * (@robertmurdock153) * [3 years, 12 months ago](https://wordpress.org/support/topic/square-payment-failed-authorization-error-generic_decline/) * Hello, * We are using the WooCommerce Square plugin for the payment method. [https://nimb.ws/sufgP4](https://nimb.ws/sufgP4) * We are facing the GENERIC_DECLINE error on some failed orders. **Error:** Square Payment Failed (Status code GENERIC_DECLINE: Authorization error: ‘GENERIC_DECLINE’) * **Error SS: **[https://nimb.ws/fOYDuy](https://nimb.ws/fOYDuy) * We have not found any Square payment-related logs in the WooCommerce logs. it’s already log setting is on into the payment setting. [https://nimb.ws/2CY10y](https://nimb.ws/2CY10y), [https://nimb.ws/SIqHb1](https://nimb.ws/SIqHb1) * Here is the system report: * ### WordPress Environment ### * WordPress address (URL): [https://lorenadrago.com](https://lorenadrago.com) Site address (URL): [https://lorenadrago.com](https://lorenadrago.com) WC Version: 6.5.1 REST API Version: ✔ 6.5.1 WC Blocks Version: ✔ 7.4.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: – Language: en_US External object cache: ✔ * ### Server Environment ### * Server Info: Apache PHP Version: 7.4.29 PHP Post Max Size: 2 GB PHP Time Limit: 600 PHP Max Input Vars: 16384 cURL Version: 7.29.0 NSS/3.53.1 * SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.28-MariaDB Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 6.5.1 WC 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5.178 Genesis Connect for WooCommerce: by StudioPress – 1.1.1 Genesis Dambuster: by Russell Jamieson – 1.11.0 Genesis eNews Extended: by Brandon Kraft– 2.2.0 Genesis Responsive Slider: by StudioPress – 1.0.1 Genesis Simple Sidebars: by StudioPress – 2.2.2 Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.1 Gravity Forms Survey Add-On: by Gravity Forms – 3.7 iThemes Sync: by iThemes – 2.1.10 LearnDash LMS – bbPress Integration: by LearnDash – 2.2.2 LearnDash LMS– Certificate Builder: by LearnDash – 1.0.3 LearnDash LMS – Notifications: by LearnDash– 1.5.3 LearnDash LMS – WooCommerce Integration: by LearnDash – 1.9.4.1 Mailchimp for WooCommerce: by Mailchimp – 2.6.2 Nav Menu Roles: by Kathy Darling – 2.1.0 OptinMonster: by OptinMonster Popup Builder Team – 2.7.0 Page Links To: by Mark Jaquith – 3.3.6 Popup Maker: by Popup Maker – 1.16.7 Post SMTP: by Post SMTP – 2.1.1 Redirection: by John Godley – 5.2.3 Restrict Content: by iThemes – 3.0.5 LearnDash LMS: by LearnDash – 4.2.0.1 Simple 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Settings ### * API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: course (course) external (external) grouped (grouped) simple (simple) variable( variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – Enforce Approved Product Download Directories:– * ### WC Pages ### * Shop base: #239 – /shop/ Cart: #240 – /cart/ Checkout: #241 – /checkout/ My account: #242 – /my-account/ Terms and conditions: ❌ Page not set * ### Theme ### * Name: Lorena Drago Version: 1.0.3 Author URL: [http://www.studiopress.com/](http://www.studiopress.com/) Child Theme: ✔ Parent Theme Name: Genesis Parent Theme Version: 3.3.5 Parent Theme Author URL: [https://www.studiopress.com/](https://www.studiopress.com/) WooCommerce Support: ✔ * ### Templates ### * Overrides: /chroot/home/adf54e06/57b603d56c.nxcli.net/html/wp-content/plugins/ wp-views/vendor/toolset/toolset-theme-settings/compatibility-modules/templates/ woocommerce/global/wrapper-end.php /chroot/home/adf54e06/57b603d56c.nxcli.net/ html/wp-content/plugins/wp-views/vendor/toolset/toolset-theme-settings/compatibility- modules/templates/woocommerce/global/wrapper-start.php * ### WooCommerce PayPal Payments ### * Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ Vault enabled: ✔ Logging enabled: – Reference Transactions:– Used PayPal Checkout plugin: – * ### Square ### * Environment: Production Tokenization Enabled: – Debug Mode: Save to Log * ### Action Scheduler ### * Complete: 269 Oldest: 2022-05-14 11:00:18 -0400 Newest: 2022-06-14 03:40:54 - 0400 * Failed: 2 Oldest: 2020-07-27 08:46:37 -0400 Newest: 2020-10-30 10:07:34 -0400 * Pending: 1 Oldest: 2022-06-17 11:40:43 -0400 Newest: 2022-06-17 11:40:43 -0400 * ### Status report information ### * Generated at: 2022-06-14 09:16:10 -04:00 * Can you please help me with this issue? * Thanks - This topic was modified 3 years, 12 months ago by [Robertmurdock](https://wordpress.org/support/users/robertmurdock153/). - This topic was modified 3 years, 12 months ago by [Robertmurdock](https://wordpress.org/support/users/robertmurdock153/). Viewing 4 replies - 1 through 4 (of 4 total) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [3 years, 12 months ago](https://wordpress.org/support/topic/square-payment-failed-authorization-error-generic_decline/#post-15736521) * Hello, * There is a separate forum that’s dedicated to WooCommerce Square. Can you please raise your question on the following forum? * [https://wordpress.org/support/plugin/woocommerce-square/](https://wordpress.org/support/plugin/woocommerce-square/) * _** Please kindly note that this particular forum is for questions that are related to the WooCommerce core features._ * Thread Starter [Robertmurdock](https://wordpress.org/support/users/robertmurdock153/) * (@robertmurdock153) * [3 years, 12 months ago](https://wordpress.org/support/topic/square-payment-failed-authorization-error-generic_decline/#post-15736556) * Hello, * Thanks for the update. * Sure, I will generate it for the WooCommerce Square. * Thanks * Thread Starter [Robertmurdock](https://wordpress.org/support/users/robertmurdock153/) * (@robertmurdock153) * [3 years, 12 months ago](https://wordpress.org/support/topic/square-payment-failed-authorization-error-generic_decline/#post-15738438) * Hello, * As per your suggestion, I have added the same ticker there but no one replied on that ticket. * Can you please guide me? * Thanks * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 12 months ago](https://wordpress.org/support/topic/square-payment-failed-authorization-error-generic_decline/#post-15739177) * Hi [@robertmurdock153](https://wordpress.org/support/users/robertmurdock153/) * Please note we only provide support in this forum to WooCommerce core inquiries, questions, etc. Other plugin concerns need to be addressed on their respective forums. Thanks for sending your case to the correct forum (Square forum). We can see the request on there, I am positive you’ll receive a response soon, since the status is open. * Thank you. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Square Payment Failed Authorization error: GENERIC_DECLINE’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 3 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [3 years, 12 months ago](https://wordpress.org/support/topic/square-payment-failed-authorization-error-generic_decline/#post-15739177) * Status: resolved