Title: Square Payment Failed Last modified: January 17, 2023 --- # Square Payment Failed * Resolved [modabbir](https://wordpress.org/support/users/modabbir/) * (@modabbir) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/) * **Getting this error.** * Square Payment Failed (Status code BAD_REQUEST: Invalid verification_token: PAYMENT_SOURCE_MISMATCH) Order status changed from Pending payment to Failed. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsquare-payment-failed%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16380197) * Hi [@modabbir](https://wordpress.org/support/users/modabbir/) * Thanks for reaching out! * I understand that you are getting this error on your site. * I’d like to understand your site properly, please share your **System Status Report** that you can find via `WooCommerce > Status`. Select `Get system report` and then `Copy for support`. Once you’ve done that, you can paste it into your reply here. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * Thanks! * Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/) * (@modabbir) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16380223) * ```wp-block-code System Status Report WordPress Environment WordPress address (URL): http://mercado.co.fk Site address (URL): http://mercado.co.fk WC Version: 7.3.0 REST API Version: ✔ 7.3.0 WC Blocks Version: ✔ 9.1.5 Action Scheduler Version: ✔ 3.5.2 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – Server Environment Server Info: LiteSpeed PHP Version: 8.0.26 PHP Post Max Size: 128 MB PHP Time Limit: 420 PHP Max Input Vars: 10000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 8.0.31-cll-lve Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 7.3.0 WC Database Prefix: kpV4u_ Total Database Size: 115.81MB Database Data Size: 96.97MB Database Index Size: 18.84MB kpV4u_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB kpV4u_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB kpV4u_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB kpV4u_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB kpV4u_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine InnoDB kpV4u_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.45MB + Engine InnoDB kpV4u_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB kpV4u_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB kpV4u_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + 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shop_order_refund: 1 tribe_event_series: 3 tribe_events: 42 tribe_organizer: 1 tribe_venue: 16 ultimate-auction: 2 um_directory: 1 um_form: 3 user_registration: 1 wcfm_memberships: 3 wcfm_vendor_groups: 3 woodmart_layout: 8 woodmart_slide: 3 woodmart_woo_fbt: 1 wp_global_styles: 2 wp_router_page: 4739 wpautoterms_page: 1 wpcf7_contact_form: 2 wpes_setting: 1 wpforms: 1 ycdcountdown: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (51) Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.8.0 Contact Form 7: by Takayuki Miyoshi – 5.7.2 Customer Email Verification PRO: by zorem – 2.1 Customize My Account for WooCommerce: by WooMatrix – 1.3.0 Elementor: by Elementor.com – 3.10.0 The Events Calendar PRO: by The Events Calendar – 6.0.3 Facebook for WooCommerce: by Facebook – 3.0.8 Anti Spam by Fullworks Pro: by Fullworks – 1.3.8 GTranslate: by Translate AI Multilingual Solutions – 2.9.14 Jetpack Boost: by Automattic - Jetpack Site Speed team – 1.6.0 Jetpack: by Automattic – 11.7.1 Limit log in attempts reloaded: by Limit log in attempts reloaded – 2.25.11 Mailchimp for WooCommerce: by Mailchimp – 2.7.6 MC4WP: Mailchimp for WordPress: by ibericode – 4.9.0 One Time Login: by Daniel Bachhuber – 0.3.1 OneSignal Push Notifications: by OneSignal – 2.3.3 Really Simple SSL: by Really Simple Plugins – 6.1.0 reSmush.it Image Optimizer: by reSmush.it – 0.4.11 Safe SVG: by 10up – 2.0.3 Say What?: by Ademti Software – 2.1.4 Shortcode in Menus: by Gagan Deep Singh – 3.5.1 Easy Updates Manager: by Easy Updates Manager Team – 9.0.14 T4B News Ticker: by Realwebcare – 1.2.6 The Events Calendar: Community Events: by The Events Calendar – 4.10.2 The Events Calendar: by The Events Calendar – 6.0.6.2 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.24 WCFM - WooCommerce Frontend Manager - Delivery: by WC Lovers – 1.2.10 WCFM - WooCommerce Frontend Manager - Ultimate: by WC Lovers – 6.6.7 WCFM - WooCommerce Frontend Manager: by WC Lovers – 6.6.7 WCFM - WooCommerce Multivendor Marketplace: by WC Lovers – 3.5.8 WCFM - WooCommerce Multivendor Membership: by WC Lovers – 2.10.6 WCFM - WooCommerce Multivendor Marketplace - REST API: by WC Lovers – 1.5.3 WCFM Marketplace Vendor Payment - Square Up: by WC Lovers – 1.0.0 WCFM - Vendor Direct Pay: by WC Lovers – 1.0.1 wePOS - Point Of Sale (POS) for WooCommerce: by weDevs – 1.2.6 When Last Login: by Yoohoo Plugins – 1.2.1 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1 Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 2.0.4 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.3.0 WooCommerce Rental & Booking System: by RedQ Team – 14.0.1 Sequential Order Numbers for WooCommerce: by SkyVerge – 1.9.7 WooCommerce Simple Auction: by wpgenie – 2.0.19 WooCommerce Square: by WooCommerce – 3.4.2 WooCommerce: by Automattic – 7.3.0 Woodmart Core: by – 1.0.35 Yoast SEO: by Team Yoast – 19.14 WP Frontend Delete Account: by Sanjeev Aryal – 1.7.0 WP Job Manager: by Automattic – 1.39.0 WP Mail SMTP: by WPForms – 3.7.0 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.10 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.6 Inactive Plugins (3) A2 Optimized WP: by A2 Hosting – 3.0.4 CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.8 LiteSpeed Cache: by LiteSpeed Technologies – 5.3.2 Must Use Plugins (1) WordPress automation by Installatron: by – Settings API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: auction (auction) auction_simple (auction_simple) external (external) grouped (grouped) redq_rental (redq_rental) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #84 - /shop-all/ Basket: #8 - /basket/ Checkout: #9 - /checkout/ My account: #486 - /my-account/ Terms and conditions: #6665 - /terms-conditions/ Theme Name: Woodmart Child Version: 1.0.0 Author URL: http://xtemos.com Child Theme: ✔ Parent Theme Name: Woodmart Parent Theme Version: 7.0.4 Parent Theme Author URL: http://themeforest.net/user/xtemos WooCommerce Support: ✔ Templates Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-attributes.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/description.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php Square Environment: Production Tokenization Enabled: – Debug Mode: Off Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2023-01-17 18:46:53 +00:00 Options: ✔ Notes: 23 Onboarding: completed Action Scheduler Complete: 2,186 Oldest: 2022-12-17 13:03:45 +0000 Newest: 2023-01-17 07:26:46 +0000 Failed: 73 Oldest: 2022-09-15 04:17:31 +0100 Newest: 2023-01-15 08:01:57 +0000 Pending: 4 Oldest: 2023-01-17 21:09:59 +0000 Newest: 2023-01-22 03:05:28 +0000 Status report information Generated at: 2023-01-17 07:47:52 +00:00 ` ``` * Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/) * (@modabbir) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16380228) * **fatal error logs** * ```wp-block-code 2022-11-17T15:07:54+00:00 CRITICAL Uncaught Error: Cannot use object of type WP_Error as array in /homepages/28/d4296124516/htdocs/wordpress/wp-content/plugins/stop-spammer-registrations-plugin/stop-spammer-registrations-new.php:1207 Stack trace: #0 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/class-wp-hook.php(308): ss_sync_ip() #1 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) #2 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #3 /homepages/28/d4296124516/htdocs/wordpress/wp-cron.php(188): do_action_ref_array('ss_sync_ip_cron', Array) #4 {main} thrown in /homepages/28/d4296124516/htdocs/wordpress/wp-content/plugins/stop-spammer-registrations-plugin/stop-spammer-registrations-new.php on line 1207 2022-11-17T15:09:06+00:00 CRITICAL Uncaught Error: Cannot use object of type WP_Error as array in /homepages/28/d4296124516/htdocs/wordpress/wp-content/plugins/stop-spammer-registrations-plugin/stop-spammer-registrations-new.php:1280 Stack trace: #0 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/class-wp-hook.php(308): ss_whitelist_ip() #1 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) #2 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #3 /homepages/28/d4296124516/htdocs/wordpress/wp-cron.php(188): do_action_ref_array('ss_whitelist_ip...', Array) #4 {main} thrown in /homepages/28/d4296124516/htdocs/wordpress/wp-content/plugins/stop-spammer-registrations-plugin/stop-spammer-registrations-new.php on line 1280 ``` * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16380256) * Hi [@modabbir](https://wordpress.org/support/users/modabbir/) * Thanks for sharing the System Status Report. I am not seeing anything suspicious here. * As for the error logs, this points to a third-party plugin that is currently not active on your site as this dates to November 2022. * Can you please provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs` that starts with `square`. * Thanks! * Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/) * (@modabbir) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16380265) * ```wp-block-code fatal-errors-2022-11-17-e104e1150e8d5b3281e69da62cfc0ff0.log (17/12/2022 at 9:40 PM GMT) View 2022-11-17T15:07:54+00:00 CRITICAL Uncaught Error: Cannot use object of type WP_Error as array in /homepages/28/d4296124516/htdocs/wordpress/wp-content/plugins/stop-spammer-registrations-plugin/stop-spammer-registrations-new.php:1207 Stack trace: #0 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/class-wp-hook.php(308): ss_sync_ip() #1 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) #2 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #3 /homepages/28/d4296124516/htdocs/wordpress/wp-cron.php(188): do_action_ref_array('ss_sync_ip_cron', Array) #4 {main} thrown in /homepages/28/d4296124516/htdocs/wordpress/wp-content/plugins/stop-spammer-registrations-plugin/stop-spammer-registrations-new.php on line 1207 2022-11-17T15:09:06+00:00 CRITICAL Uncaught Error: Cannot use object of type WP_Error as array in /homepages/28/d4296124516/htdocs/wordpress/wp-content/plugins/stop-spammer-registrations-plugin/stop-spammer-registrations-new.php:1280 Stack trace: #0 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/class-wp-hook.php(308): ss_whitelist_ip() #1 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array) #2 /homepages/28/d4296124516/htdocs/wordpress/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #3 /homepages/28/d4296124516/htdocs/wordpress/wp-cron.php(188): do_action_ref_array('ss_whitelist_ip...', Array) #4 {main} thrown in /homepages/28/d4296124516/htdocs/wordpress/wp-content/plugins/stop-spammer-registrations-plugin/stop-spammer-registrations-new.php on line 1280 ``` * Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/) * (@modabbir) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16380380) * 7 payment is done by Square. 3 is completed & 4 failed. * Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/) * (@modabbir) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16383961) * There is no **fatal error logs** for **square** * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16383973) * Hi [@modabbir](https://wordpress.org/support/users/modabbir/) * > There is no **fatal error logs** for **square** * Please try to enable logging under **WooCommerce > Settings > Square > Enable Logging**. * ![](https://i0.wp.com/snipboard.io/vXgyam.jpg?resize=537%2C59&ssl=1) * Then, enable [Square’s Sandbox Mode](https://woocommerce.com/document/woocommerce-square/#section-4), replicate the order which failed and see if you can reproduce the same error message above? * If so, please provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs` that starts with `square`. * Looking forward to your reply! * Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/) * (@modabbir) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16383994) * How can I replicate the order? * Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/) * (@modabbir) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16384012) * ```wp-block-code Got this error report: 01-18-2023 @ 06:12:03 - Request Request method: uri: listLocations user-agent: WooCommerce-Square/3.4.2 (WooCommerce/7.3.0; WordPress/6.1.1) headers: Array ( ) body: duration: 0.41309s 01-18-2023 @ 06:12:03 - Response Response code: 200 message: headers: Array ( [0] => HTTP/2 200 [date] => Wed, 18 Jan 2023 06:12:03 GMT [content-type] => application/json [content-length] => 593 [frame-options] => DENY [x-frame-options] => DENY [x-content-type-options] => nosniff [x-xss-protection] => 1; mode=block [square-version] => 2022-05-12 [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDIyLTA1LTEy [vary] => Accept-Encoding, User-Agent [content-encoding] => gzip [x-sq-dc] => iad2b [x-sq-region] => iad2b [strict-transport-security] => max-age=631152000; includeSubDomains; preload ) body: { "locations": [ { "id": "L1APG4HNN8AM2", "name": "Mercado", "address": { "address_line_1": "7 Jersey Road", "locality": "Stanley", "postal_code": "FIQQ 1ZZ", "country": "GB" }, "timezone": "America\/Argentina\/Buenos_Aires", "capabilities": [ "CREDIT_CARD_PROCESSING", "AUTOMATIC_TRANSFERS" ], "status": "ACTIVE", "created_at": "2022-10-15T14:14:34.582Z", "merchant_id": "MLG4PMJWWR5C6", "country": "GB", "language_code": "en-GB", "currency": "GBP", "phone_number": "+44 52946", "business_name": "Mercado", "type": "PHYSICAL", "website_url": "https:\/\/mercado.co.fk\/", "business_hours": {}, "business_email": "sales@mercado.co.fk", "instagram_username": "mercado_falklands", "facebook_url": "https:\/\/www.facebook.com\/mercado.co.fk", "logo_url": "https:\/\/square-web-production-f.squarecdn.com\/files\/7ee799fb4c58e748cc7578a7f1a6344c2970a432\/original.jpeg", "mcc": "7299", "full_format_logo_url": "https:\/\/square-web-production-f.squarecdn.com\/files\/ec40c1dceb9bf7a3c53f2fe901506555f341ea7a\/original.jpeg", "tax_ids": {} } ] } ``` * Thread Starter [modabbir](https://wordpress.org/support/users/modabbir/) * (@modabbir) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16384239) * Any updates? * Plugin Support [Paulo P – a11n](https://wordpress.org/support/users/paulostp/) * (@paulostp) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16386503) * Hello, * > Status code BAD_REQUEST: Invalid verification_token: PAYMENT_SOURCE_MISMATCH * [According to Square’s support](https://developer.squareup.com/forums/t/can-t-process-orders-in-magento2/6792/2), that error means that the token exists, but the payment source is different from the payment source used for the verification. * I see you have this other Square plugin installed: * _WCFM Marketplace Vendor Payment – Square Up: by WC Lovers – 1.0.0_ * Are you also using it to collect payments? It’s possible they are conflicting. * Looking forward to hearing back from you. * Best, * Paulo * Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * (@gabrielfuentes) * [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16431716) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and/or when you are ready to continue. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Square Payment Failed’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 13 replies * 4 participants * Last reply from: [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/square-payment-failed/#post-16431716) * Status: resolved