Title: Squareup plugin
Last modified: October 17, 2019

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# Squareup plugin

 *  Resolved [Cliffe](https://wordpress.org/support/users/cliffevans/)
 * (@cliffevans)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/squareup-plugin-2/)
 * For some reason, Squareup payment plugin has to reconnect and verify every now
   and then! Three times in three days now. Have spoken to Squareup, this is their
   email response:
 * Thank you for getting in touch. I am sorry to hear that you have experienced 
   this issue!
 * Although Square integrates with WooCommerce to process payments, the integration
   is operated and managed by WooCommerce. For help with WooCommerce-specific questions,
   you’ll need to submit a ticket with their support team.
 * The WooCommerce Customer Support team should be able to help you with all Square
   integration related questions, however, if they are unable to resolve your issue,
   please let me know in a reply to this email and include your ticket/case number
   with WooCommerce support.
 * Can anybody point me to a reason for this, please?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsquareup-plugin-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [freedomnet](https://wordpress.org/support/users/freedomnet/)
 * (@freedomnet)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/squareup-plugin-2/#post-12046171)
 * We also have this problem. We have lost 6 orders in the last few weeks. There
   is no indication that we are aware of when the verification fails, just a “failed
   order” email when it happens to a customer. We log the square plugin errors to
   the Woocommerce log and they always show authentication error. Would appreciate
   a resolution to this.
 *  [madeincosmos](https://wordpress.org/support/users/madeincosmos/)
 * (@madeincosmos)
 * Automattic Happiness Engineer
 * [6 years, 7 months ago](https://wordpress.org/support/topic/squareup-plugin-2/#post-12048721)
 * Hi [@cliffevans](https://wordpress.org/support/users/cliffevans/) & [@freedomnet](https://wordpress.org/support/users/freedomnet/),
 * Thank you for letting us know about this problem! There was indeed a bug in the
   previous Square plugin versions that caused some sites to randomly disconnect.
   We’ve included a fix for this in the latest version 2.0.5 so this shouldn’t happen
   anymore.
 * If you’re still seeing your sites disconnecting after updating to 2.0.5, we’ll
   need to check them in details, as we’re unable to reproduce the same problem 
   on any of our test sites. In such case, please create an administrator account
   for [woologin@woocommerce.com](https://wordpress.org/support/topic/squareup-plugin-2/woologin@woocommerce.com?output_format=md)
   on your site, and submit a support ticket at [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)
   so that we can check this.
 * Please also include a link to this conversation as a reference: [https://wordpress.org/support/topic/squareup-plugin-2/](https://wordpress.org/support/topic/squareup-plugin-2/)
 * Thank you so much in advance! I’m marking this thread as resolved so that we 
   can continue this conversation in a support ticket.
    -  This reply was modified 6 years, 7 months ago by [madeincosmos](https://wordpress.org/support/users/madeincosmos/).
 *  Thread Starter [Cliffe](https://wordpress.org/support/users/cliffevans/)
 * (@cliffevans)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/squareup-plugin-2/#post-12048750)
 * Thank you but, I have switched to a different plugin now.
 *  [wyohost](https://wordpress.org/support/users/wyohost/)
 * (@wyohost)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/squareup-plugin-2/#post-12051962)
 * [@cliffevans](https://wordpress.org/support/users/cliffevans/)
    Cliff, did you
   switch to a different Square/Woo integration plugin? If so, which one? I also
   need to make this integration but this particular plugin isn’t looking so hot.
   Thanks Doug

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Squareup plugin’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [wyohost](https://wordpress.org/support/users/wyohost/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/squareup-plugin-2/#post-12051962)
 * Status: resolved