SSL Certificate – Really Simple SSL error message

  • Resolved guillermocolmena

    (@guillermocolmena)


    4 years, 11 months ago

    Hello community,

    Greetings from Spain, I am trying to fix my ssl certificate using “Really Simple SSL” plugin, but it didn’t go through. At the moment, my page is using http instead of https.

    The message that I get is the following one: No order for ID 10700724208

    This message I get it when I am trying to create the ssl certificate. My current page is running using two docker containers, so I am not sure if it could be the root cause as there is not any log or any clue of what is the real issue :/

    My domain provider is godaddy and this plugin is trying to generate a ssl certificate with letsencrypt. I have been few days stuck with this and I don’t know if there would be a different approach using another plugin or having to do it manually modifying the config files.

    Guillermo,

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    4 years, 11 months ago

    If you can enable debugging, by adding 

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', true );
define( 'WP_DEBUG_LOG', true );

    To your wp-config.php, you should get a debug log in the wp-contents/debug.log

    Please remove any sensitive information, then post the results here so we can check what steps have been completed and which not.

    Or you can submit a ticket at https://really-simple-ssl.com/letsencrypt-support/

    Thread Starter guillermocolmena

    (@guillermocolmena)

    4 years, 11 months ago

    Hi Rogier,

    Thank you for your comments. I enabled the debug flags now in wp-config.php, but I cannot find the debug logs or any kind of log.

    In this route I can see the following files and folders:

    /var/www/html# ls
8958162426            wp-config-docker.php  wp-login.php
index.php             wp-config-sample.php  wp-mail.php
license.txt           wp-config.php         wp-settings.php
readme.html           wp-content            wp-signup.php
wp-activate.php       wp-cron.php           wp-trackback.php
wp-admin              wp-includes           xmlrpc.php
wp-blog-header.php    wp-links-opml.php
wp-comments-post.php  wp-load.php

    In wp-content directory I can see:
    /var/www/html/wp-content# ls
    index.php languages plugins themes upgrade uploads wflogs

    in wflogs directory:

    /var/www/html/wp-content/wflogs# ls
    GeoLite2-Country.mmdb config-synced.php ips.php
    attack-data.php config-transient.php rules.php
    config-livewaf.php config.php template.php

    in plugins I directory in any of the plugin folders I can’t see any kind of log file.

    Not sure where to look for a clue. Let me know your opinion.

    Thank you for your help
    Guillermo

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    4 years, 10 months ago

    It’s usually in the wp-content folder, but sometimes you need to refresh to see it.

    In some cases the files are located in the webroot, or above it.

    Thread Starter guillermocolmena

    (@guillermocolmena)

    4 years, 10 months ago

    Hi Rogier, No luck finding those folders. Perhaps is because of the wordpress version? I have the version WordPress 5.7.2 which is one of the latest.

    I have the reallysimplessl version:

    Really Simple SSL
    You have version 5.0 installed. Update to 5.0.2. View version 5.0.2 details.
    Compatibility with WordPress 5.7.2: 100% (according to its author)

    Not sure what I could do next.

    Thank you for your help,
    Guillermo

    Plugin Author Mark

    (@markwolters)

    4 years, 10 months ago

    Hi @guillermocolmena,

    do you happen to use Plesk as a hosting control panel and might have started the wizard once before? We have found a potential bug on Plesk installations which can cause the No order for ID notice.

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    4 years, 10 months ago

    The bug in Plesk which causes this will now be caught, then retried. This will be shipped with today’s update.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘SSL Certificate – Really Simple SSL error message’ is closed to new replies.