Title: SSL Failed
Last modified: December 30, 2021

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# SSL Failed

 *  Resolved [sukola](https://wordpress.org/support/users/sukola/)
 * (@sukola)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/ssl-failed/)
 * The plugin says my SSL failed because it is expired, yet the SSL certificate 
   doesn’t expire until February 2022
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fssl-failed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 5 months ago](https://wordpress.org/support/topic/ssl-failed/#post-15206883)
 * [@webfactory](https://wordpress.org/support/users/webfactory/) While I know you
   have the best of intentions, it’s forum policy that you _not_ ask users for admin
   or server access. Users on the forums aren’t your customers, they’re your open
   source collaborators, and requesting that kind of access can put you and them
   at high risk.
 * If they _are_ paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site vistors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
 * When you help users _here_ and in public, you also help the next person with 
   the same problem. They’ll be able to read the debugging and solution and educate
   themselves. That’s how we get the next generation of developers.
 *  Plugin Author [WebFactory](https://wordpress.org/support/users/webfactory/)
 * (@webfactory)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/ssl-failed/#post-15206916)
 * Hi,
    I see that the cert is valid till 2022 🙁 The plugin should show that. Can
   you please re-run the cert info function a few more times? Does it always show
   that it expired?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘SSL Failed’ is closed to new replies.

 * ![](https://ps.w.org/wp-force-ssl/assets/icon-256x256.png?rev=2649905)
 * [WP Force SSL & HTTPS SSL Redirect](https://wordpress.org/plugins/wp-force-ssl/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-force-ssl/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-force-ssl/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-force-ssl/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-force-ssl/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-force-ssl/reviews/)

## Tags

 * [SSL](https://wordpress.org/support/topic-tag/ssl/)

 * 2 replies
 * 3 participants
 * Last reply from: [WebFactory](https://wordpress.org/support/users/webfactory/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/ssl-failed/#post-15206916)
 * Status: resolved