Title: Statement Descriptor Error
Last modified: March 3, 2024

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# Statement Descriptor Error

 *  Resolved [cullen90](https://wordpress.org/support/users/cullen90/)
 * (@cullen90)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/statement-descriptor-error/)
 * Having real trouble saving settings – each time I’m getting: The customer bank
   statement is invalid. Please make sure it:
   – Has between 5 and 22 characters
 * What am I doing wrong? Logs are clear!
 * ![](https://i0.wp.com/snipboard.io/gB3Woj.jpg?ssl=1)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/statement-descriptor-error/#post-17469283)
 * Hi [@cullen90](https://wordpress.org/support/users/cullen90/),
 * Are you currently using the latest version of WooCommerce Stripe Payment Gateway,
   or is it happening with an older version that you’re using? Why not try updating
   to the latest version to see if that resolves the issue?
 * Additionally, please can you share a copy of the following:
    - **System Status Report:** Navigate to **WooCommerce → Status**. Select **Get
      System Report** and then **Download for Support**.
    - **Fatal Error log:** Share a copy of any fatal error log found under **WooCommerce
      → Status → Logs**.
 * You could copy and paste your reply or share it via [Mozilla Community Pastebin](https://paste.mozilla.org/)
   and share the link here. This will help us investigate further and provide you
   with a more accurate solution.
 * Looking forward to resolving this issue for you.
 *  Plugin Author [Diego](https://wordpress.org/support/users/diegocwp/)
 * (@diegocwp)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/statement-descriptor-error/#post-17482791)
 * Hey [@cullen90](https://wordpress.org/support/users/cullen90/)!
 * There seems to be a problem with the previously stored bank statement descriptor;
   I created an issue to track this: [https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2971](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2971)
 * In the meantime, you should be able to fix this by removing your previous statement
   descriptor from the plugin configuration; for example with this [WP-CLI](https://wp-cli.org/)
   command:
 *     ```wp-block-code
       wp option patch update woocommerce_stripe_settings statement_descriptor ''
       ```
   
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/statement-descriptor-error/#post-17503753)
 * Just to note, the issue reported [here](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2971)
   is fixed by [#2987](https://github.com/woocommerce/woocommerce-gateway-stripe/pull/2987).
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Statement Descriptor Error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
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## Tags

 * [payment](https://wordpress.org/support/topic-tag/payment/)

 * 3 replies
 * 4 participants
 * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/statement-descriptor-error/#post-17503753)
 * Status: resolved