Statistics not showing

  • Resolved JJ

    (@jackslobodian)


    1 year, 5 months ago

    Statistics are not showing and I have had the plugin activated for 2 days. Is there anything that needs doing to set this plugin up?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Hessel de Jong

    (@hesseldejong)

    1 year, 5 months ago

    Hi @jackslobodian,

    The plugin does not need any setup, but there could be compatibility issues with your server or other pulgins.

    Could you share your domain with us. Most of the time we can see what the problem is.

    If you don’t want to share it on the WP Forums, you can send us an email to support[at]burst-statistics.com.

    Kind regards,
    Hessel

    aidanaubrey

    (@aidanaubrey)

    1 year, 5 months ago

    It won’t recieve traffic from same IP’s

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    1 year, 5 months ago

    @aidanaubrey can you check if you have enabled the feature that excludes traffic from certain ip addresses, or from admin users?

    marxgal

    (@marxgal)

    1 year, 5 months ago

    I get the same thing as OP. Tried from different devices, networks, in-private mode…nothing tracks. No IP exclusions. Settings are all basically default afaik – not turbo mode, not cookieless, etc

    marxgal

    (@marxgal)

    1 year, 5 months ago

    Update: WordPress database error Table ‘(mydb).(myprefix)_burst_statistics’ doesn’t exist for query

    Looks like that table didn’t get created when I installed. My error_log is massive now with this.

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    1 year, 5 months ago

    @marxgal can you try to deactivate and then activate the plugin again? This should trigger the database upgrade.

    marxgal

    (@marxgal)

    1 year, 5 months ago

    Hi @rogierlankhorst no change, sorry :\

    I checked the db and the table still isn’t there after de/re-activate. I tried the simple deactivate, the reactivate with remove data, and a full delete plugin and reinstall, and those two deactivates again and it doesn’t do anything except keep piling errors into the log.

    I found the code to set up the table and ran that manually and it errors out with “Specified key was too long; max key length is 1000 bytes”

    I found by adding a size to the uid_time_index everything started to work. ie changing

    INDEX uid_time_index (‘uid’, ‘time’) to: INDEX uid_time_index (‘uid'(100), ‘time’)

    the table would create. So, I deleted the app, updated class-statistics.php to include that and the table installed, and it started tracking visitors. At least it did on my localcopy. I haven’t tried on my live site.

    Also, got this when I thought I’d try resetting the statistics:

    PHP Fatal error: Uncaught Error: Call to undefined function burst_set_defaults() in /home/theaudio/public_html/wp-content/plugins/burst-statistics/class-admin.php:829

    Sorry to keep dumping errors on you!

    • This reply was modified 1 year, 5 months ago by marxgal.
    • This reply was modified 1 year, 5 months ago by marxgal.
    • This reply was modified 1 year, 5 months ago by marxgal.
    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    1 year, 5 months ago

    @marxgal on the contrary, this is very helpful! I’ll look into the error on reset, that shouldn’t happen of course.

    Glad to hear you got it working!

Viewing 8 replies - 1 through 8 (of 8 total)

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